//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of hospitality management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Public complaining : a blessin...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
787
Konsumentenverhalten
787
Gastronomie
308
Restaurant industry
308
Hotel industry
300
Hotellerie
300
Beziehungsmarketing
299
Relationship marketing
299
Dienstleistungsqualität
281
Service quality
281
Customer satisfaction
271
Kundenzufriedenheit
271
Emotion
109
Brand management
105
Markenführung
105
Viral marketing
97
Virales Marketing
97
Social Web
92
Social web
92
Internet marketing
90
Online-Marketing
90
Brand image
77
Markenimage
77
USA
77
United States
77
Food
60
Online retailing
59
Online-Handel
59
Beschwerdemanagement
58
Complaint management
58
Lebensmittel
58
Hospitality industry
54
Gastgewerbe
53
Customer service
52
Kundenservice
52
Confidence
50
Coronavirus
50
Vertrauen
50
Satisfaction
45
Hospital
41
more ...
less ...
Online availability
All
Undetermined
717
Free
9
Type of publication
All
Article
1,013
Type of publication (narrower categories)
All
Article in journal
1,013
Aufsatz in Zeitschrift
1,013
Language
All
English
1,013
Author
All
Han, Heesup
41
Jang, Soocheong
38
Mattila, Anna S.
32
Law, Chun Hung Roberts
18
Kim, Woo Gon
15
Hyun, Sunghyup Sean
14
Jeong, EunHa
14
Wong, IpKin Anthony
14
Line, Nathaniel D.
13
Lu, Lu
12
Wu, Luorong
12
Hanks, Lydia
11
Kim, Seongseop
11
Zhang, Lu
11
Lee, Seoki
10
Seo, Soobin
10
Wei, Wei
10
Cho, Meehee
9
Gursoy, Dogan
9
Liu, Qing
9
Miao, Li
9
Qu, Hailin
9
So, Kevin Kam Fung
9
Wang, Yao-Chin
9
Chua, Bee-Lia
8
Heo, Cindy Yoonjoung
8
Kang, Juhee
8
Kim, DongHee
8
Kim, Jong-Hyeong
8
Bilgihan, Anil
7
Bonn, Mark Andrew
7
Gao, Yixing
7
Guchait, Priyanko
7
Guéguen, Nicolas
7
Hwang, Jinsoo
7
Jacob, Céline
7
King, Ceridwyn
7
Law, Rob
7
Magnini, Vincent P.
7
Okumus, Fevzi
7
more ...
less ...
Published in...
All
International journal of hospitality management
Journal of business research : JBR
2,695
Journal of retailing and consumer services
2,147
SpringerLink / Bücher
1,002
International journal of consumer studies
787
Psychology & marketing
770
The journal of brand management : an international journal
660
NBER working paper series
612
Industrial marketing management : the international journal for industrial and high-tech firms
603
Journal of consumer research : JCR ; an interdisciplinary bimonthly
595
European Journal of Marketing
537
Tourism management : research, policies, practice
509
The journal of product & brand management
502
Working paper / National Bureau of Economic Research, Inc.
501
Management science : journal of the Institute for Operations Research and the Management Sciences
479
Technological forecasting & social change : an international journal
476
Asia Pacific journal of marketing and logistics
467
European journal of marketing : EJM
459
Journal of marketing management : MM
454
Journal of travel and tourism marketing
450
Journal of Consumer Marketing
438
NBER Working Paper
436
Journal of the Academy of Marketing Science
431
Journal of marketing research : JMR
430
Journal of marketing
428
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
406
The journal of services marketing
405
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
396
Journal of retailing
393
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
392
Journal of marketing communications
387
Marketing intelligence & planning
377
Cogent business & management
373
Journal of strategic marketing
370
The service industries journal
367
International journal of contemporary hospitality management
364
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
359
Marketing letters : a journal of research in marketing
352
Journal of international consumer marketing
347
Journal of Product & Brand Management
334
more ...
less ...
Source
All
ECONIS (ZBW)
1,013
Showing
1
-
10
of
1,013
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Enhancing consumer-brand relationships on restaurant Facebook fan pages : maximizing consumer benefits and increasing active participation
Kang, Juhee
;
Tang, Liang
;
Fiore, Ann Marie
- In:
International journal of hospitality management
36
(
2014
),
pp. 145-155
Persistent link: https://www.econbiz.de/10010239303
Saved in:
2
Friendship on social networking sites : improving relationships between hotel brands and consumers
Su, Na
;
Mariadoss, Babu John
;
Reynolds, Dennis
- In:
International journal of hospitality management
51
(
2015
),
pp. 76-86
Persistent link: https://www.econbiz.de/10011413949
Saved in:
3
Factors affecting willingness to participate in consumer generated advertisement
Shulga, Lenna V.
;
Busser, James A.
;
Bai, Billy
- In:
International journal of hospitality management
74
(
2018
),
pp. 214-223
Persistent link: https://www.econbiz.de/10011924667
Saved in:
4
How do domestic and international high-end hotel brands receive and manage customer feedback?
Schuckert, Markus
;
Liang, Sai
;
Law, Chun Hung Roberts
; …
- In:
International journal of hospitality management
77
(
2019
),
pp. 528-537
Persistent link: https://www.econbiz.de/10011988936
Saved in:
5
Hotel brand equity and online reviews on social commerce intention : a cross-level identification process
Huang, Guoqiong Ivanka
;
Wong, IpKin Anthony
;
Xiong, Xiling
- In:
International journal of hospitality management
105
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013363630
Saved in:
6
Owned media or earned media? : the influence of social media types on impulse buying intention in internet celebrity restaurants
Zhou, Yan
;
Li, Yong-Quan
;
Ruan, Wen-Qi
;
Zhang, Shu-Ning
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014311444
Saved in:
7
Online brand detraction in an online opinion platform
Wilk, Violetta
;
Lambert, Claire
;
Meek, Stephanie
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227716
Saved in:
8
Exploring online consumer experiences and experiential emotions offered by travel websites that accept cryptocurrency payments
Luo, Jian Ming
;
Hu, Zongwei
;
Law, Chun Hung Roberts
- In:
International journal of hospitality management
119
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10015069858
Saved in:
9
ChatGPT or online review : which is a better determinant of customers' trust in Airbnb listings and stay intention?
Choi, Miju
;
Choi, Youngjoon
;
Bangura, Eudora
;
Kim, Dahye
- In:
International journal of hospitality management
122
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10015072227
Saved in:
10
Managing customers' undesirable responses towards hospitality service brands during service failure : the moderating role of other customer perception
Sarkar, Abhigyan
;
Sarkar, Juhi Gahlot
;
Sreejesh, S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495095
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->