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How to calibrate conventional market-oriented organizational culture in 21st century production-centred firms? : a customer relationship perspective
Guo, Chiquan; Wang, Yong Jian; Metcalf, Ashley - In: International journal of production economics 156 (2014), pp. 235-245
Persistent link: https://www.econbiz.de/10010410217
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Offering custom products using a C2M model : collaborating with an e-commerce platform
He, Bo; Mirchandani, Prakash; Yang, Guang - In: International journal of production economics 262 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014329763
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Innovative service satisfaction and customer promotion behaviour in the Chinese budget hotel : an empirical study
Subramanian, Nachiappan; Gunasekaran, Angappa; Gao, Yanan - In: International journal of production economics 171 (2016), pp. 201-210
Persistent link: https://www.econbiz.de/10011437316
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Multichannel service failure and recovery in a O2O era : a qualitative multi-method research in the banking services industry
Reis, João; Amorim, Marlene; Melão, Nuno - In: International journal of production economics 215 (2019), pp. 24-33
Persistent link: https://www.econbiz.de/10012036645
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The impact of e-service offerings on the demand of online customers
Xu, Xun; Munson, Charles L.; Zeng, Shuo - In: International journal of production economics 184 (2017), pp. 231-244
Persistent link: https://www.econbiz.de/10011642537
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Operational improvement competence and service recovery performance : the moderating effects of role stress and job resources
Yang, Yefei; Lee, Peter K. C.; Cheng, T. C. E. - In: International journal of production economics 164 (2015), pp. 134-145
Persistent link: https://www.econbiz.de/10011289813
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Supply chain antecedents of servitization : a study in ETO machinery companies
Masi, Antonio; Pero, Margherita; Abdelkafi, Nizar - In: International journal of production economics 258 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014282837
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Impact of manufacturer and retailer's market pricing power on customer satisfaction incentives in supply chains
Wang, Charles X.; Qian, Zhuang; Zhao, Yabing - In: International journal of production economics 205 (2018), pp. 98-112
Persistent link: https://www.econbiz.de/10011931395
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Mediating the impact of power on supplier satisfaction : do buyer status and relational conflict matter?
Vos, F. G. S.; Van der Lelij, R.; Schiele, Holger; … - In: International journal of production economics 239 (2021), pp. 1-17
Persistent link: https://www.econbiz.de/10012648789
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Improving the effectiveness of online healthcare platforms : an empirical study with multi-period patient-doctor consultation data
Yang, Yefei; Zhang, Xiaofei; Lee, Peter K. C. - In: International journal of production economics 207 (2019), pp. 70-80
Persistent link: https://www.econbiz.de/10011957685