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~isPartOf:"International journal of productivity and quality management : IJPQM"
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Dienstleistungsqualität
107
Service quality
104
Qualitätsmanagement
67
Quality management
65
Customer satisfaction
47
Kundenzufriedenheit
47
service quality
32
Beziehungsmarketing
18
Relationship marketing
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Krankenhaus
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Product quality
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customer satisfaction
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quality
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Shahin, Arash
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Al-Hawary, Sulieman Ibraheem Shelash
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Shirouyehzad, Hadi
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Adil, Mohd
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Arabzad, S. Mohammad
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Ha Thu Nguyen
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Sweis, Rateb J.
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Boon-Cheong Chew
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Kallurkar, S. P.
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Khan, M. S.
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Kwarteng, Albert Justice
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Lay Hong Tan
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Mahapatra, Siba Sankar
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Mohanty, R. P.
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Al Mahmoud, Ayat M.
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Al-Etayyem, Rawan H.
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Al-Nady, Bahaà Abdul-Hafez Attallah
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International journal of productivity and quality management : IJPQM
NBER working paper series
816
Working paper / National Bureau of Economic Research, Inc.
741
NBER Working Paper
679
The journal of real estate finance and economics
514
Discussion paper series / IZA
440
International journal of hospitality management
429
Journal of retailing and consumer services
352
Journal of housing economics
314
Economics of education review
309
The service industries journal
296
Journal of business research : JBR
277
Journal of urban economics
271
Regional science & urban economics
256
IZA Discussion Paper
235
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
224
Applied economics
218
CESifo working papers
218
The journal of services marketing
211
Working paper
193
Discussion paper / Centre for Economic Policy Research
187
Auditing : a journal of practice & theory
173
Real estate economics : journal of the American Real Estate and Urban Economics Association
171
International journal of contemporary hospitality management
168
Land economics : applied research on environmental resources
168
The journal of real estate research
158
Discussion paper
152
Journal of air transport management
147
Tourism management : research, policies, practice
145
Journal of hospitality marketing & management
140
Services marketing quarterly
140
Applied economics letters
130
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
130
Journal of travel and tourism marketing
127
Discussion papers / CEPR
125
Journal of public economics
118
International journal of quality and service sciences
114
International journal of quality & reliability management
113
The American economic review
113
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ECONIS (ZBW)
107
OLC EcoSci
3
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1
A pick-up and delivery problem with time windows by electric vehicles
Grandinetti, Lucio
;
Guerriero, Francesca
;
Pezella, …
- In:
International journal of productivity and quality …
18
(
2016
)
2/3
,
pp. 403-423
Persistent link: https://www.econbiz.de/10011582448
Saved in:
2
Performance of schools in Australia : evidence from Malmquist indices
An, Duong Hoai
- In:
International journal of productivity and quality …
37
(
2022
)
4
,
pp. 531-558
Persistent link: https://www.econbiz.de/10014229984
Saved in:
3
Exploring antecedents of online banking customers and empirical validation
Allada, Vijaya Kameswari
;
Dubey, Rameshwar
;
Agarwal, Sonal
- In:
International journal of productivity and quality …
14
(
2014
)
4
,
pp. 472-491
Persistent link: https://www.econbiz.de/10011283347
Saved in:
4
Improving service quality through managing customer contact : case of airlines
Hwang, Su-Young
;
Choung, Eun-Mi
;
Boo, Je-Man
;
Kim, …
- In:
International journal of productivity and quality …
15
(
2015
)
2
,
pp. 203-214
Persistent link: https://www.econbiz.de/10011376522
Saved in:
5
Designing a mathematical model for indicators of service quality in the tourism industry based on SERVQUAL and Rembrandt methods
Yazdi, Amir Karbassi
- In:
International journal of productivity and quality …
15
(
2015
)
4
,
pp. 511-527
Persistent link: https://www.econbiz.de/10011376598
Saved in:
6
Service quality-based distributor selection problem : a hybrid approach using fuzzy ART and AHP-FTOPSIS
Ghorbani, Mazaher
;
Arabzad, S. Mohammad
; …
- In:
International journal of productivity and quality …
13
(
2014
)
2
,
pp. 157-177
Persistent link: https://www.econbiz.de/10010387727
Saved in:
7
Decoding tourist satisfaction and loyalty at hotels : a confirmatory factor analytic approach
Adil, Mohd
;
Nasir, Mohd
;
Kumar, Mukesh
- In:
International journal of productivity and quality …
34
(
2021
)
4
,
pp. 561-580
Persistent link: https://www.econbiz.de/10013093171
Saved in:
8
Quality and performance in small accounting firms
Kolvereid, Lars
;
Åmo, Bjørn Willy
- In:
International journal of productivity and quality …
32
(
2021
)
1
,
pp. 129-145
Persistent link: https://www.econbiz.de/10012516418
Saved in:
9
The mediating role of customer satisfaction and its effect on service quality-customer loyalty link
Sadiq, Mohd
;
Adil, Mohd
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 520-535
Persistent link: https://www.econbiz.de/10012516747
Saved in:
10
Design and validity of a holistic scale for service-quality self-assessments : a case study in service companies
Herrera-de-la-Barrera, Jasmin
;
Narvaez-Zuñiga, Claudio …
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 494-516
Persistent link: https://www.econbiz.de/10013257181
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