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A pick-up and delivery problem with time windows by electric vehicles
Grandinetti, Lucio; Guerriero, Francesca; Pezella, … - In: International journal of productivity and quality … 18 (2016) 2/3, pp. 403-423
Persistent link: https://www.econbiz.de/10011582448
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Performance of schools in Australia : evidence from Malmquist indices
An, Duong Hoai - In: International journal of productivity and quality … 37 (2022) 4, pp. 531-558
Persistent link: https://www.econbiz.de/10014229984
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Exploring antecedents of online banking customers and empirical validation
Allada, Vijaya Kameswari; Dubey, Rameshwar; Agarwal, Sonal - In: International journal of productivity and quality … 14 (2014) 4, pp. 472-491
Persistent link: https://www.econbiz.de/10011283347
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Improving service quality through managing customer contact : case of airlines
Hwang, Su-Young; Choung, Eun-Mi; Boo, Je-Man; Kim, … - In: International journal of productivity and quality … 15 (2015) 2, pp. 203-214
Persistent link: https://www.econbiz.de/10011376522
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Designing a mathematical model for indicators of service quality in the tourism industry based on SERVQUAL and Rembrandt methods
Yazdi, Amir Karbassi - In: International journal of productivity and quality … 15 (2015) 4, pp. 511-527
Persistent link: https://www.econbiz.de/10011376598
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Service quality-based distributor selection problem : a hybrid approach using fuzzy ART and AHP-FTOPSIS
Ghorbani, Mazaher; Arabzad, S. Mohammad; … - In: International journal of productivity and quality … 13 (2014) 2, pp. 157-177
Persistent link: https://www.econbiz.de/10010387727
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Decoding tourist satisfaction and loyalty at hotels : a confirmatory factor analytic approach
Adil, Mohd; Nasir, Mohd; Kumar, Mukesh - In: International journal of productivity and quality … 34 (2021) 4, pp. 561-580
Persistent link: https://www.econbiz.de/10013093171
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Quality and performance in small accounting firms
Kolvereid, Lars; Åmo, Bjørn Willy - In: International journal of productivity and quality … 32 (2021) 1, pp. 129-145
Persistent link: https://www.econbiz.de/10012516418
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The mediating role of customer satisfaction and its effect on service quality-customer loyalty link
Sadiq, Mohd; Adil, Mohd - In: International journal of productivity and quality … 32 (2021) 4, pp. 520-535
Persistent link: https://www.econbiz.de/10012516747
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Design and validity of a holistic scale for service-quality self-assessments : a case study in service companies
Herrera-de-la-Barrera, Jasmin; Narvaez-Zuñiga, Claudio … - In: International journal of productivity and quality … 35 (2022) 4, pp. 494-516
Persistent link: https://www.econbiz.de/10013257181