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~isPartOf:"International journal of productivity and quality management : IJPQM"
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Dienstleistungsqualität
107
Service quality
104
Qualitätsmanagement
67
Quality management
65
Customer satisfaction
47
Kundenzufriedenheit
47
service quality
32
Beziehungsmarketing
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customer satisfaction
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Shahin, Arash
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Arabzad, S. Mohammad
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Ha Thu Nguyen
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Boon-Cheong Chew
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Lay Hong Tan
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International journal of productivity and quality management : IJPQM
Auditing : a journal of practice & theory
439
International journal of hospitality management
405
Journal of retailing and consumer services
332
The service industries journal
296
Managerial auditing journal
267
Journal of business research : JBR
263
The accounting review : a publication of the American Accounting Association
229
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
226
International journal of auditing : IJA
219
The journal of services marketing
210
Accounting horizons : a quarterly publication of the American Accounting Association
196
Working paper / National Bureau of Economic Research, Inc.
190
NBER working paper series
188
NBER Working Paper
171
International journal of contemporary hospitality management
162
Cogent business & management
155
WPg : Kompetenz schafft Vertrauen
142
Services marketing quarterly
141
Journal of hospitality marketing & management
138
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
131
Journal of Services Marketing
130
Journal of travel and tourism marketing
122
Journal of accounting and public policy
121
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
120
Tourism management : research, policies, practice
117
International journal of quality & reliability management
113
International journal of quality and service sciences
113
Service business
110
International journal of services and operations management
104
Journal of service research : JSR
103
Health care management review : HCM review
102
Discussion paper series / IZA
97
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
96
Journal of business ethics : JOBE
95
Total quality management & business excellence
95
Journal of service management
94
SpringerLink / Bücher
94
Quality management journal : QMJ
92
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ECONIS (ZBW)
105
OLC EcoSci
3
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1
Quality and performance in small accounting firms
Kolvereid, Lars
;
Åmo, Bjørn Willy
- In:
International journal of productivity and quality …
32
(
2021
)
1
,
pp. 129-145
Persistent link: https://www.econbiz.de/10012516418
Saved in:
2
Exploring antecedents of online banking customers and empirical validation
Allada, Vijaya Kameswari
;
Dubey, Rameshwar
;
Agarwal, Sonal
- In:
International journal of productivity and quality …
14
(
2014
)
4
,
pp. 472-491
Persistent link: https://www.econbiz.de/10011283347
Saved in:
3
Improving service quality through managing customer contact : case of airlines
Hwang, Su-Young
;
Choung, Eun-Mi
;
Boo, Je-Man
;
Kim, …
- In:
International journal of productivity and quality …
15
(
2015
)
2
,
pp. 203-214
Persistent link: https://www.econbiz.de/10011376522
Saved in:
4
Designing a mathematical model for indicators of service quality in the tourism industry based on SERVQUAL and Rembrandt methods
Yazdi, Amir Karbassi
- In:
International journal of productivity and quality …
15
(
2015
)
4
,
pp. 511-527
Persistent link: https://www.econbiz.de/10011376598
Saved in:
5
Service quality-based distributor selection problem : a hybrid approach using fuzzy ART and AHP-FTOPSIS
Ghorbani, Mazaher
;
Arabzad, S. Mohammad
; …
- In:
International journal of productivity and quality …
13
(
2014
)
2
,
pp. 157-177
Persistent link: https://www.econbiz.de/10010387727
Saved in:
6
Decoding tourist satisfaction and loyalty at hotels : a confirmatory factor analytic approach
Adil, Mohd
;
Nasir, Mohd
;
Kumar, Mukesh
- In:
International journal of productivity and quality …
34
(
2021
)
4
,
pp. 561-580
Persistent link: https://www.econbiz.de/10013093171
Saved in:
7
The mediating role of customer satisfaction and its effect on service quality-customer loyalty link
Sadiq, Mohd
;
Adil, Mohd
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 520-535
Persistent link: https://www.econbiz.de/10012516747
Saved in:
8
Design and validity of a holistic scale for service-quality self-assessments : a case study in service companies
Herrera-de-la-Barrera, Jasmin
;
Narvaez-Zuñiga, Claudio …
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 494-516
Persistent link: https://www.econbiz.de/10013257181
Saved in:
9
Determining optimum customer participation level in services: perceptual biases and congruence
Ozkul, Ahmet Semih
;
Damali, Uzay
;
Nandialath, Anup Menon
; …
- In:
International journal of productivity and quality …
30
(
2020
)
3
,
pp. 323-342
Persistent link: https://www.econbiz.de/10012256629
Saved in:
10
Service quality audit based on conceptual gaps model of service quality : a case study of top three largest local bank in Malaysia
Lay Hong Tan
;
Syaiful-Rizal Hamid
;
Boon-Cheong Chew
- In:
International journal of productivity and quality …
18
(
2016
)
1
,
pp. 99-115
Persistent link: https://www.econbiz.de/10011577591
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