//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of quality & reliability management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service characteristics' impac...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Quality management
400
Qualitätsmanagement
396
Service quality
113
Dienstleistungsqualität
112
Customer satisfaction
57
Kundenzufriedenheit
56
Performance measurement
55
Performance-Messung
55
Firm performance
48
Unternehmenserfolg
48
Industrie
47
Manufacturing industries
47
Standardisierung
47
Standardization
47
Lieferkette
39
Product quality
39
Produktqualität
39
Supply chain
39
Lean Production
37
Lean production
37
Business process management
33
Prozessmanagement
33
Lean Management
32
Lean management
32
Theorie
28
Theory
28
Consumer behaviour
24
Konsumentenverhalten
24
Beziehungsmarketing
23
Erfolgsfaktor
23
Relationship marketing
23
Success factor
23
Implementation
22
India
22
Indien
22
KMU
22
SME
22
Total quality management
22
Einführung
20
Bibliometrics
19
more ...
less ...
Online availability
All
Undetermined
245
Free
11
Type of publication
All
Article
482
Book / Working Paper
8
Type of publication (narrower categories)
All
Article in journal
488
Aufsatz in Zeitschrift
488
Case study
14
Fallstudie
14
Conference paper
11
Konferenzbeitrag
11
Collection of articles of several authors
5
Sammelwerk
5
Aufsatzsammlung
2
Conference proceedings
1
Konferenzschrift
1
more ...
less ...
Language
All
English
490
Author
All
Antony, Jiju
20
Sampaio, Paulo
18
Carvalho, Maria S.
6
Kumar, Vinod
6
Domingues, Pedro
5
Fernandes, Ana Cristina
5
Madu, Christian N.
5
Mastrogiacomo, Luca
5
Saraiva, Pedro
5
Cudney, Elizabeth A.
4
Douglas, Alex
4
Franceschini, Fiorenzo
4
Garza-Reyes, Jose Arturo
4
Kumar, Uma
4
Maisano, Domenico
4
McDermott, Olivia
4
Mukherjee, Indrajit
4
Shahin, Arash
4
Sony, Michael
4
Wiele, Ton van der
4
Adebanjo, Dotun
3
Ahmad Jusoh
3
Badar, M. Affan
3
Das, Anupam
3
Galetto, Maurizio
3
Ghadge, Abhijeet
3
He, Zhen
3
Husain, Khalid Sami
3
Iwaarden, Jos van
3
Malik, Shahab Alam
3
Marimon, Frederic
3
Mehra, Satish
3
Ndubisi, Nelson Oly
3
Oprime, Pedro Carlos
3
Psomas, Evangelos L.
3
Ram, Mangey
3
Rodrigues, António Guimarães
3
Sik, Sumaedi
3
Tannock, James D. T.
3
Wahid, Roslina Ab
3
more ...
less ...
Institution
All
International Conference on Quality Engineering and Management <1., 2014, Guimarães>
1
Published in...
All
International journal of quality & reliability management
Journal of business research : JBR
1,103
Journal of retailing and consumer services
844
International journal of hospitality management
734
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
724
The service industries journal
713
SpringerLink / Bücher
595
International journal of production research
586
International journal of productivity and quality management : IJPQM
571
Industrial marketing management : the international journal for industrial and high-tech firms
549
The TQM journal : the international review of organizational improvement
520
International journal of production economics
461
The journal of services marketing
389
Journal of Services Marketing
360
Total quality management & business excellence
336
International Journal of Quality & Reliability Management
329
Tourism management : research, policies, practice
324
Cogent business & management
306
International journal of contemporary hospitality management
299
NBER working paper series
285
European journal of operational research : EJOR
282
Working paper / National Bureau of Economic Research, Inc.
270
The journal of business & industrial marketing
261
Journal of the Academy of Marketing Science
256
Journal of travel and tourism marketing
255
European Journal of Marketing
254
Journal of hospitality marketing & management
250
NBER Working Paper
243
International journal of services and operations management
235
Journal of strategic marketing
227
Quality management journal : QMJ
227
International Journal of Bank Marketing
216
The international journal of productivity and performance management : IJPPM
215
Journal of service research : JSR
214
Journal of service management
213
Service business
212
Services marketing quarterly
205
Journal of air transport management
202
The TQM Magazine
199
International journal of quality and service sciences
194
more ...
less ...
Source
All
ECONIS (ZBW)
490
Showing
1
-
10
of
490
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service quality, customer satisfaction and loyalty in automobile repair services sector
Izogo, Ernest Emeka
;
Ogba, Ike-Elechi
- In:
International journal of quality & reliability management
32
(
2015
)
3
,
pp. 250-269
Persistent link: https://www.econbiz.de/10010531022
Saved in:
2
Antecedents of attitudinal loyalty in a telecom service sector : the Nigerian case
Izogo, Ernest Emeka
- In:
International journal of quality & reliability management
33
(
2016
)
6
,
pp. 747-768
Persistent link: https://www.econbiz.de/10011591125
Saved in:
3
An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies
Talib, Faisal
;
Rahman, Zillur
;
Qureshi, M. N.
- In:
International journal of quality & reliability management
30
(
2013
)
3
,
pp. 280-318
Persistent link: https://www.econbiz.de/10009730003
Saved in:
4
Investigating the influence of TQM, service quality and market orientation on customer satisfaction and loyalty in the Indian banking sector
Pattanayak, Durgesh
;
Koilakuntla, Maddulety
;
Punyatoya, …
- In:
International journal of quality & reliability management
34
(
2017
)
3
,
pp. 362-377
Persistent link: https://www.econbiz.de/10011694508
Saved in:
5
M-shopping service quality dimensions and their effects on customer trust and loyalty : an empirical study
Zhang, Ruoqing
;
Jun, Minjoon
;
Palacios, Sergio
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 169-191
Persistent link: https://www.econbiz.de/10013535631
Saved in:
6
Empirical benchmarking of virtual service centers' service quality : a case of a large telecom service provider in India
Kukreti, Kamlesh
;
Ganguly, Kunal
;
Samad, Taab Ahmad
- In:
International journal of quality & reliability management
40
(
2023
)
5
,
pp. 1362-1386
Persistent link: https://www.econbiz.de/10014275968
Saved in:
7
Identifying the impact of incremental innovations on customer satisfaction using a fusion method between importance-performance analysis and Kano model
Tontini, Gerson
;
Picolo, Jaime Dagostin
- In:
International journal of quality & reliability management
31
(
2014
)
1
,
pp. 32-52
Persistent link: https://www.econbiz.de/10010254300
Saved in:
8
Service quality at the London 2012 games : a paralympics athletes survey
Bamford, David
;
Dehe, Benjamin
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 142-159
Persistent link: https://www.econbiz.de/10011459936
Saved in:
9
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
10
The antecedents of consumer satisfaction and loyality in fast food industry : a cross-national comparison between Chinese and Swiss consumers
Etemad-Sajadi, Reza
;
Rizzuto, Daniela
- In:
International journal of quality & reliability management
30
(
2013
)
7
,
pp. 780-798
Persistent link: https://www.econbiz.de/10009788880
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->