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Service quality, customer satisfaction and loyalty in automobile repair services sector
Izogo, Ernest Emeka; Ogba, Ike-Elechi - In: International journal of quality & reliability management 32 (2015) 3, pp. 250-269
Persistent link: https://www.econbiz.de/10010531022
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Antecedents of attitudinal loyalty in a telecom service sector : the Nigerian case
Izogo, Ernest Emeka - In: International journal of quality & reliability management 33 (2016) 6, pp. 747-768
Persistent link: https://www.econbiz.de/10011591125
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An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies
Talib, Faisal; Rahman, Zillur; Qureshi, M. N. - In: International journal of quality & reliability management 30 (2013) 3, pp. 280-318
Persistent link: https://www.econbiz.de/10009730003
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Investigating the influence of TQM, service quality and market orientation on customer satisfaction and loyalty in the Indian banking sector
Pattanayak, Durgesh; Koilakuntla, Maddulety; Punyatoya, … - In: International journal of quality & reliability management 34 (2017) 3, pp. 362-377
Persistent link: https://www.econbiz.de/10011694508
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M-shopping service quality dimensions and their effects on customer trust and loyalty : an empirical study
Zhang, Ruoqing; Jun, Minjoon; Palacios, Sergio - In: International journal of quality & reliability management 40 (2023) 1, pp. 169-191
Persistent link: https://www.econbiz.de/10013535631
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Empirical benchmarking of virtual service centers' service quality : a case of a large telecom service provider in India
Kukreti, Kamlesh; Ganguly, Kunal; Samad, Taab Ahmad - In: International journal of quality & reliability management 40 (2023) 5, pp. 1362-1386
Persistent link: https://www.econbiz.de/10014275968
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Identifying the impact of incremental innovations on customer satisfaction using a fusion method between importance-performance analysis and Kano model
Tontini, Gerson; Picolo, Jaime Dagostin - In: International journal of quality & reliability management 31 (2014) 1, pp. 32-52
Persistent link: https://www.econbiz.de/10010254300
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Service quality at the London 2012 games : a paralympics athletes survey
Bamford, David; Dehe, Benjamin - In: International journal of quality & reliability management 33 (2016) 2, pp. 142-159
Persistent link: https://www.econbiz.de/10011459936
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Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza; Shahin, Arash; Saljoughian, Mohammad; … - In: International journal of quality & reliability management 33 (2016) 2, pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
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The antecedents of consumer satisfaction and loyality in fast food industry : a cross-national comparison between Chinese and Swiss consumers
Etemad-Sajadi, Reza; Rizzuto, Daniela - In: International journal of quality & reliability management 30 (2013) 7, pp. 780-798
Persistent link: https://www.econbiz.de/10009788880