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Examining the relationships among service features, customer loyalty and switching barriers in the Greek banking sector
Koutsothanassi, Eleni; Bouranta, Nancy; Psomas, Evangelos - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 425-440
Persistent link: https://www.econbiz.de/10011772150
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The physical environment as a driver of customers' service experiences at restaurants
Walter, Ute; Edvardsson, Bo - In: International journal of quality and service sciences 4 (2012) 2, pp. 104-119
Persistent link: https://www.econbiz.de/10009573208
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From service quality to experience : and back again?
Sundbo, Jon - In: International journal of quality and service sciences 7 (2015) 1, pp. 107-119
Persistent link: https://www.econbiz.de/10011300148
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A comparison of customer perceived service quality in discount versus traditional grocery stores : an examination of service quality measurement scales in a Swedish context
Anselmsson, Johan; Johansson, Ulf - In: International journal of quality and service sciences 6 (2014) 4, pp. 369-386
Persistent link: https://www.econbiz.de/10010469088
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Achieving customer loyalty through service excellence in internet industry
Thaichon, Paramaporn; Lobo, Antonio; Mitsis, Ann - In: International journal of quality and service sciences 6 (2014) 4, pp. 274-289
Persistent link: https://www.econbiz.de/10010469099
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The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty
Hapsari, Raditha; Clemes, Michael D.; Dean, David - In: International journal of quality and service sciences 9 (2017) 1, pp. 21-40
Persistent link: https://www.econbiz.de/10011650501
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Analyzing perceived healthcare service quality on patient related outcomes
Turan, Aygül; Buk, Tuba Bozaykut - In: International journal of quality and service sciences 8 (2016) 4, pp. 478-497
Persistent link: https://www.econbiz.de/10011641323
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The mediating influence of service failure explanation on customer repurchase intention through customers satisfaction
Arun Kumar Tarofder; Nikhashemi, Seyed Rajab; Azam, S. … - In: International journal of quality and service sciences 8 (2016) 4, pp. 516-535
Persistent link: https://www.econbiz.de/10011641344
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E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi; Dean, David; Farhani, Iklima - In: International journal of quality and service sciences 16 (2024) 1, pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
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The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay; Mathew, Sonia; Rejikumar G.; Chacko, Dony Peter - In: International journal of quality and service sciences 14 (2022) 1, pp. 86-109
Persistent link: https://www.econbiz.de/10012884465