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~isPartOf:"International journal of quality and service sciences"
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Dienstleistungsqualität
111
Service quality
111
Customer satisfaction
64
Kundenzufriedenheit
64
Quality management
33
Consumer behaviour
32
Konsumentenverhalten
32
Qualitätsmanagement
32
Beziehungsmarketing
29
Relationship marketing
29
Hochschule
12
Krankenhaus
12
Gesundheitsversorgung
11
Health care
11
Higher education institution
11
Hospital
11
Dienstleistungssektor
10
Service industry
10
Schweden
9
Sweden
9
Beschwerdemanagement
8
Complaint management
8
Customer service
8
Kundenservice
8
Product quality
8
Produktqualität
8
Students
8
Studierende
8
E-commerce
7
Electronic Commerce
7
Gesundheitswesen
7
Health care system
7
Quality
7
Arbeitszufriedenheit
6
Customer loyalty
6
Emotion
6
Job satisfaction
6
Patienten
6
Patients
6
Performance measurement
6
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Undetermined
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Free
3
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Article
121
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119
Aufsatz in Zeitschrift
119
Conference paper
13
Konferenzbeitrag
13
Case study
4
Fallstudie
4
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English
121
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Svensson, Göran
5
Edvardsson, Bo
4
Padin, Carmen
3
Rönnbäck, Åsa
3
Astrini, Nidya Judhi
2
Brege, Staffan
2
Cini, Daniela
2
Dadfar, Hossein
2
Dahlgaard-Park, Su Mi
2
Dean, David
2
Enquist, Bo
2
He, Zhen
2
Karlsson, Margareta
2
Longbottom, David
2
Pantouvakis, Angelos
2
Pencarelli, Tonino
2
Petzer, Daniel J.
2
Rafikul Islam
2
Rakhmawati, Tri
2
Selim Ahmed
2
Sharabi, Moshe
2
Sik, Sumaedi
2
Slåtten, Terje
2
Splendiani, Simone
2
Svari, Sander
2
Witell, Lars
2
Zhang, Min
2
Abdi, Adel
1
Abdirad, Maryam
1
Abdul Rahim Zumrah
1
Abdulmajid Mohammed Aldaba
1
Ahasanul Haque
1
Ahmad, Khaliq
1
Ahmed, Selim
1
Ahn, Jiseon
1
Akhtar, Asif
1
Al-Kilani, Mohammad Hani
1
Al-Refai, Abd Al-Aziz Hamed
1
Ali, Shujaat
1
Amorim, Marlene
1
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International journal of quality and service sciences
Journal of business research : JBR
579
International journal of hospitality management
572
Journal of retailing and consumer services
567
Working paper / National Bureau of Economic Research, Inc.
435
Journal of marketing research : JMR
431
The service industries journal
385
NBER working paper series
383
NBER Working Paper
344
SpringerLink / Bücher
300
Journal of Services Marketing
289
The journal of services marketing
274
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
269
Tourism management : research, policies, practice
260
Journal of marketing
244
Discussion paper series / IZA
220
International journal of contemporary hospitality management
219
Journal of travel and tourism marketing
217
Journal of hospitality marketing & management
206
IZA Discussion Papers
192
European Journal of Marketing
191
Auditing : a journal of practice & theory
182
Journal of air transport management
178
Journal of the Academy of Marketing Science
173
Services marketing quarterly
170
Management science : journal of the Institute for Operations Research and the Management Sciences
163
International Journal of Bank Marketing
162
Cogent business & management
159
Overseas business reports : OBR
155
The TQM journal : the international review of organizational improvement
154
International journal of productivity and quality management : IJPQM
152
Europäische Hochschulschriften / 5
150
Industrial marketing management : the international journal for industrial and high-tech firms
149
Journal of retailing
144
Journal of service research : JSR
141
Service business
140
Discussion paper / Centre for Economic Policy Research
139
Jahrbuch der Absatz- und Verbrauchsforschung
134
International journal of quality & reliability management
131
Working paper
131
International Journal of Contemporary Hospitality Management
129
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ECONIS (ZBW)
119
OLC EcoSci
2
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1
Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10003915104
Saved in:
2
Investigation of customer satisfaction in student food service : an example of student cafeteria in NHH
Xi, Liang
;
Zhang, Shuai
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 113-124
Persistent link: https://www.econbiz.de/10003915118
Saved in:
3
A model for assessing consumer perceptions of quality
Kenyon, George
;
Sen, Kabir
- In:
International journal of quality and service sciences
4
(
2012
)
2
,
pp. 175-188
Persistent link: https://www.econbiz.de/10009573202
Saved in:
4
The physical environment as a driver of customers' service experiences at restaurants
Walter, Ute
;
Edvardsson, Bo
- In:
International journal of quality and service sciences
4
(
2012
)
2
,
pp. 104-119
Persistent link: https://www.econbiz.de/10009573208
Saved in:
5
Service quality and customer satisfaction in liner shipping
Yuen, Kum Fai
;
Vinh Van Thai
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 170-183
Persistent link: https://www.econbiz.de/10011400404
Saved in:
6
From service quality to experience : and back again?
Sundbo, Jon
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 107-119
Persistent link: https://www.econbiz.de/10011300148
Saved in:
7
An empirical investigation to determine patient satisfaction factors at tertiary care hospitals in India
Naik, J. Rama Krishna
;
Anand, Byram
;
Bashir, Irfan
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 2-16
Persistent link: https://www.econbiz.de/10011300156
Saved in:
8
Perceived justice in South African airline and hospital industries : measurement model
DeMeyer, Christine F.
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10009768462
Saved in:
9
Course
evaluation
by importance-performance analysis and improving actions at the Budapest University of Technology and Economics
Tóth, Zsuzsanna Eszter
;
Jónás, Tamás
;
Bérces, Roland
; …
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 66-85
Persistent link: https://www.econbiz.de/10009754718
Saved in:
10
Customer involvement in service production, delivery and quality : the challenge and opportunities
Dadfar, Hossein
;
Brege, Staffan
;
Semnani, Sedigheh …
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 46-65
Persistent link: https://www.econbiz.de/10009754723
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