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~isPartOf:"International journal of quality and service sciences"
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Service quality
111
Dienstleistungsqualität
109
Customer satisfaction
64
Kundenzufriedenheit
63
Quality management
33
Consumer behaviour
32
Konsumentenverhalten
32
Qualitätsmanagement
32
Beziehungsmarketing
29
Relationship marketing
29
Gesundheitsversorgung
11
Health care
11
Higher education institution
11
Hochschule
11
Hospital
11
Krankenhaus
11
Dienstleistungssektor
10
Service industry
10
Schweden
9
Sweden
9
Beschwerdemanagement
8
Complaint management
8
Customer service
8
Kundenservice
8
Product quality
8
Produktqualität
8
Students
8
Studierende
8
E-commerce
7
Electronic Commerce
7
Gesundheitswesen
7
Health care system
7
Quality
7
Arbeitszufriedenheit
6
Customer loyalty
6
Emotion
6
Job satisfaction
6
Patienten
6
Patients
6
Performance measurement
6
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Conference paper
13
Konferenzbeitrag
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English
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Edvardsson, Bo
4
Svensson, Göran
4
Padin, Carmen
3
Rönnbäck, Åsa
3
Astrini, Nidya Judhi
2
Brege, Staffan
2
Dadfar, Hossein
2
Dahlgaard-Park, Su Mi
2
Dean, David
2
Enquist, Bo
2
He, Zhen
2
Karlsson, Margareta
2
Longbottom, David
2
Pantouvakis, Angelos
2
Rafikul Islam
2
Rakhmawati, Tri
2
Selim Ahmed
2
Sharabi, Moshe
2
Sik, Sumaedi
2
Slåtten, Terje
2
Witell, Lars
2
Zhang, Min
2
Abdi, Adel
1
Abdirad, Maryam
1
Abdul Rahim Zumrah
1
Abdulmajid Mohammed Aldaba
1
Ahasanul Haque
1
Ahmad, Khaliq
1
Ahmed, Selim
1
Ahn, Jiseon
1
Akhtar, Asif
1
Al-Kilani, Mohammad Hani
1
Al-Refai, Abd Al-Aziz Hamed
1
Ali, Shujaat
1
Amorim, Marlene
1
Anand, Byram
1
Anselmsson, Johan
1
Anttila, Juhani
1
Armstrong, Anona
1
Arun Kumar Tarofder
1
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International journal of quality and service sciences
PharmacoEconomics
1,438
Disease Management and Health Outcomes
608
International journal of hospitality management
557
Journal of retailing and consumer services
554
Journal of business research : JBR
429
The service industries journal
369
Journal of Services Marketing
283
The journal of services marketing
275
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
267
Applied Health Economics and Health Policy
252
Tourism management : research, policies, practice
243
International journal of contemporary hospitality management
217
Journal of travel and tourism marketing
214
Journal of hospitality marketing & management
199
Working paper / National Bureau of Economic Research, Inc.
190
NBER working paper series
189
Auditing : a journal of practice & theory
177
NBER Working Paper
173
Journal of air transport management
166
Services marketing quarterly
165
Cogent business & management
154
The TQM journal : the international review of organizational improvement
153
International Journal of Bank Marketing
149
European Journal of Marketing
144
Journal of service research : JSR
139
International journal of productivity and quality management : IJPQM
137
Service business
134
HSE Working papers
133
International Journal of Contemporary Hospitality Management
130
Others
128
International journal of quality & reliability management
125
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
121
Journal of service management
119
The Patient: Patient-Centered Outcomes Research
119
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
117
SpringerLink / Bücher
116
International journal of services and operations management
115
International Journal of Quality & Reliability Management
114
Mathematica Policy Research Reports
114
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ECONIS (ZBW)
120
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1
Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10003915104
Saved in:
2
Investigation of customer satisfaction in student food service : an example of student cafeteria in NHH
Xi, Liang
;
Zhang, Shuai
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 113-124
Persistent link: https://www.econbiz.de/10003915118
Saved in:
3
A model for assessing consumer perceptions of quality
Kenyon, George
;
Sen, Kabir
- In:
International journal of quality and service sciences
4
(
2012
)
2
,
pp. 175-188
Persistent link: https://www.econbiz.de/10009573202
Saved in:
4
The physical environment as a driver of customers' service experiences at restaurants
Walter, Ute
;
Edvardsson, Bo
- In:
International journal of quality and service sciences
4
(
2012
)
2
,
pp. 104-119
Persistent link: https://www.econbiz.de/10009573208
Saved in:
5
Service quality and customer satisfaction in liner shipping
Yuen, Kum Fai
;
Vinh Van Thai
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 170-183
Persistent link: https://www.econbiz.de/10011400404
Saved in:
6
From service quality to experience : and back again?
Sundbo, Jon
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 107-119
Persistent link: https://www.econbiz.de/10011300148
Saved in:
7
An empirical investigation to determine patient satisfaction factors at tertiary care hospitals in India
Naik, J. Rama Krishna
;
Anand, Byram
;
Bashir, Irfan
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 2-16
Persistent link: https://www.econbiz.de/10011300156
Saved in:
8
Perceived justice in South African airline and hospital industries : measurement model
DeMeyer, Christine F.
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10009768462
Saved in:
9
Course evaluation by importance-performance analysis and improving actions at the Budapest University of Technology and Economics
Tóth, Zsuzsanna Eszter
;
Jónás, Tamás
;
Bérces, Roland
; …
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 66-85
Persistent link: https://www.econbiz.de/10009754718
Saved in:
10
Customer involvement in service production, delivery and quality : the challenge and opportunities
Dadfar, Hossein
;
Brege, Staffan
;
Semnani, Sedigheh …
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 46-65
Persistent link: https://www.econbiz.de/10009754723
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