Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of quality and service sciences"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Are consumers evaluating your...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
64
Kundenzufriedenheit
63
Dienstleistungsqualität
56
Service quality
56
Consumer behaviour
26
Konsumentenverhalten
26
Beziehungsmarketing
23
Relationship marketing
23
Quality management
12
Qualitätsmanagement
12
Beschwerdemanagement
7
Complaint management
7
Hospital
7
Krankenhaus
7
Students
7
Studierende
7
Customer loyalty
6
Customer service
6
E-commerce
6
Electronic Commerce
6
Kundenservice
6
Arbeitszufriedenheit
5
Dienstleistungssektor
5
Higher education institution
5
Hochschule
5
Job satisfaction
5
Patienten
5
Patients
5
Service industry
5
Bank
4
Emotion
4
Internet
4
Online retailing
4
Online-Handel
4
Patient satisfaction
4
Service failure
4
Customer engagement
3
Customer integration
3
Einzelhandel
3
Electronic Banking
3
more ...
less ...
Online availability
All
Undetermined
32
Free
2
Type of publication
All
Article
64
Type of publication (narrower categories)
All
Article in journal
64
Aufsatz in Zeitschrift
64
Conference paper
4
Konferenzbeitrag
4
Case study
2
Fallstudie
2
Language
All
English
64
Author
All
Edvardsson, Bo
3
Brege, Staffan
2
Dadfar, Hossein
2
Dean, David
2
Svensson, Göran
2
Abdirad, Maryam
1
Abdul Rahim Zumrah
1
Abdulmajid Mohammed Aldaba
1
Ahasanul Haque
1
Ahmad, Khaliq
1
Ahmed, Selim
1
Ahn, Jiseon
1
Akhtar, Asif
1
Al-Kilani, Mohammad Hani
1
Al-Refai, Abd Al-Aziz Hamed
1
Amorim, Marlene
1
Anand, Byram
1
Anselmsson, Johan
1
Armstrong, Anona
1
Arun Kumar Tarofder
1
Azad, Naser
1
Azam, S. M. Ferdous
1
Bashir, Irfan
1
Basu, Debarati
1
Beduschi, Eliane Fátima Strapazzon
1
Bedzsula, Bálint
1
Bilgihan, Anil
1
Biswas, Abhijeet
1
Boon-itt, Sakun
1
Bouranta, Nancy
1
Bröchner, Jan
1
Buk, Tuba Bozaykut
1
Bérces, Roland
1
Cappelli, Lucio
1
Chacko, Dony Peter
1
Chakraborty, Kamalika
1
Chamorro, Antonio
1
Chauhan, Shilpa
1
Chebat, Jean-Charles
1
Clemes, Michael D.
1
more ...
less ...
Published in...
All
International journal of quality and service sciences
Journal of retailing and consumer services
457
International journal of hospitality management
378
Journal of business research : JBR
324
Journal of Services Marketing
218
The journal of services marketing
192
European Journal of Marketing
189
The service industries journal
179
Tourism management : research, policies, practice
177
Journal of travel and tourism marketing
175
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
172
Journal of Consumer Marketing
168
Journal of hospitality marketing & management
157
International journal of contemporary hospitality management
145
International Journal of Bank Marketing
138
Cogent business & management
125
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
110
Services marketing quarterly
100
Asia Pacific journal of marketing and logistics
98
Journal of air transport management
96
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
94
Psychology & marketing
94
Tourism management perspectives : TMP
91
Journal of service research : JSR
88
The TQM journal : the international review of organizational improvement
86
Service business
85
International Journal of Contemporary Hospitality Management
84
Marketing Intelligence & Planning
79
The international journal of bank marketing : IJBM
79
Industrial marketing management : the international journal for industrial and high-tech firms
73
International journal of productivity and quality management : IJPQM
73
Journal of strategic marketing
73
Journal of the Academy of Marketing Science
73
Journal of service management
71
SpringerLink / Bücher
67
Total quality management & business excellence
66
International Journal of Quality & Reliability Management
65
International Journal of Retail & Distribution Management
65
European journal of marketing : EJM
64
International journal of services and operations management
64
more ...
less ...
Source
All
ECONIS (ZBW)
64
Showing
1
-
10
of
64
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10003915104
Saved in:
2
Investigation of customer satisfaction in student food service : an example of student cafeteria in NHH
Xi, Liang
;
Zhang, Shuai
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 113-124
Persistent link: https://www.econbiz.de/10003915118
Saved in:
3
Improving the prerequisites for customer satisfaction and performance : a study of policy deployment in a global truck company
Edvardsson, Bo
;
Gustafsson, Anders
;
Roos, Lars-Uno
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 239-258
Persistent link: https://www.econbiz.de/10003996753
Saved in:
4
A model for assessing consumer perceptions of quality
Kenyon, George
;
Sen, Kabir
- In:
International journal of quality and service sciences
4
(
2012
)
2
,
pp. 175-188
Persistent link: https://www.econbiz.de/10009573202
Saved in:
5
The physical environment as a driver of customers' service experiences at restaurants
Walter, Ute
;
Edvardsson, Bo
- In:
International journal of quality and service sciences
4
(
2012
)
2
,
pp. 104-119
Persistent link: https://www.econbiz.de/10009573208
Saved in:
6
Nonlinear impact of online retail characteristics on customer satisfaction and loyalty
Tontini, Gerson
;
Silva, Júlio Cesar da
;
Beduschi, …
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 152-169
Persistent link: https://www.econbiz.de/10011400401
Saved in:
7
Service quality and customer satisfaction in liner shipping
Yuen, Kum Fai
;
Vinh Van Thai
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 170-183
Persistent link: https://www.econbiz.de/10011400404
Saved in:
8
From service quality to experience : and back again?
Sundbo, Jon
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 107-119
Persistent link: https://www.econbiz.de/10011300148
Saved in:
9
An empirical investigation to determine patient satisfaction factors at tertiary care hospitals in India
Naik, J. Rama Krishna
;
Anand, Byram
;
Bashir, Irfan
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 2-16
Persistent link: https://www.econbiz.de/10011300156
Saved in:
10
Perceived justice in South African airline and hospital industries : measurement model
DeMeyer, Christine F.
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10009768462
Saved in:
1
2
3
4
5
6
7
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
