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Engaging customers during a website visit : a model of website customer engagement
Demangeot, Catherine; Broderick, Amanda J. - In: International journal of retail & distribution management 44 (2016) 8, pp. 814-839
Persistent link: https://www.econbiz.de/10011615493
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An integrated model of corporate brand experience and customer value co-creation behaviour
Shamim, Amjad; Ghazali, Zulkipli; Albinsson, Pia A. - In: International journal of retail & distribution management 44 (2016) 2, pp. 139-158
Persistent link: https://www.econbiz.de/10011552612
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Self-efficacy, trust, and perceived benefits in the co-creation of value by consumers
Alves, Helena; Mainardes, Emerson Wagner - In: International journal of retail & distribution management 45 (2017) 11, pp. 1159-1180
Persistent link: https://www.econbiz.de/10011815151
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Exploring the influence of store attributes on customer experience and customer engagement
Suhaily Mohd Ramly; Nor Asiah Omar - In: International journal of retail & distribution management 45 (2017) 11, pp. 1138-1158
Persistent link: https://www.econbiz.de/10011815069
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Consumers' desire to interact with a salesperson during e-shopping : development of a scale
Lee, Yun Jung; Dubinsky, Alan J. - In: International journal of retail & distribution management 45 (2017) 1, pp. 20-39
Persistent link: https://www.econbiz.de/10011621610
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How to measure post-purchase customer experience in online retailing? : a scale development study
Kumar, Amresh; Anjaly, Bhawna - In: International journal of retail & distribution management 45 (2017) 11, pp. 1277-1297
Persistent link: https://www.econbiz.de/10011815717
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A measurement scale of "aesthetic style" applied to luxury goods stores
Godey, Bruno; Lagier, Joe͏̈lle; Pederzoli, Daniele - In: International journal of retail & distribution management 37 (2009) 6/7, pp. 527-537
Persistent link: https://www.econbiz.de/10009521975
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Value co-creation in high-involvement services : the animal healthcare sector
Pyatt, Alison Z.; Wright, Gillian H.; Walley, Keith E.; … - In: International journal of retail & distribution management 45 (2017) 5, pp. 518-531
Persistent link: https://www.econbiz.de/10011706973
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Measuring fairness in franchisor-franchisee relationship : a confirmatory approach
Shaikh, Ateeque; Biswas, Saswata Narayan; Yadav, Vanita; … - In: International journal of retail & distribution management 45 (2017) 2, pp. 158-176
Persistent link: https://www.econbiz.de/10011620400
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Perceptions and practices of innovation in retailing : challenges of definition and measurement
Hristov, Latchezar; Reynolds, Jonathan - In: International journal of retail & distribution management 43 (2015) 1, pp. 126-147
Persistent link: https://www.econbiz.de/10010526580