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Engaging customers during a website visit : a model of website customer engagement
Demangeot, Catherine; Broderick, Amanda J. - In: International journal of retail & distribution management 44 (2016) 8, pp. 814-839
Persistent link: https://www.econbiz.de/10011615493
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An integrated model of corporate brand experience and customer value co-creation behaviour
Shamim, Amjad; Ghazali, Zulkipli; Albinsson, Pia A. - In: International journal of retail & distribution management 44 (2016) 2, pp. 139-158
Persistent link: https://www.econbiz.de/10011552612
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Self-efficacy, trust, and perceived benefits in the co-creation of value by consumers
Alves, Helena; Mainardes, Emerson Wagner - In: International journal of retail & distribution management 45 (2017) 11, pp. 1159-1180
Persistent link: https://www.econbiz.de/10011815151
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Exploring the influence of store attributes on customer experience and customer engagement
Suhaily Mohd Ramly; Nor Asiah Omar - In: International journal of retail & distribution management 45 (2017) 11, pp. 1138-1158
Persistent link: https://www.econbiz.de/10011815069
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Value co-creation in high-involvement services : the animal healthcare sector
Pyatt, Alison Z.; Wright, Gillian H.; Walley, Keith E.; … - In: International journal of retail & distribution management 45 (2017) 5, pp. 518-531
Persistent link: https://www.econbiz.de/10011706973
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How salespersons induce trust between consumers and retailers : the case of French well-being stores
Abbes, Molka; Goudey, Alain - In: International journal of retail & distribution management 43 (2015) 12, pp. 1104-1125
Persistent link: https://www.econbiz.de/10011431946
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Retail shopper marketing: the future of promotional flyers
Ziliani, Cristina; Ieva, Marco - In: International journal of retail & distribution management 43 (2015) 6, pp. 488-502
Persistent link: https://www.econbiz.de/10011387793
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Towards digital loyalty programs : insights from customer medium preference segmentation
Ieva, Marco; Ziliani, Cristina - In: International journal of retail & distribution management 45 (2017) 2, pp. 195-210
Persistent link: https://www.econbiz.de/10011620418
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Customer experience quality and demographic variables (age, gender, education level, and family income) in retail stores
Deshwal, Pankaj - In: International journal of retail & distribution management 44 (2016) 9, pp. 940-955
Persistent link: https://www.econbiz.de/10011621222
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Consumers' desire to interact with a salesperson during e-shopping : development of a scale
Lee, Yun Jung; Dubinsky, Alan J. - In: International journal of retail & distribution management 45 (2017) 1, pp. 20-39
Persistent link: https://www.econbiz.de/10011621610