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Critical success factors for experiential marketing : evidences form the Indian hospitality industry
Gupta, Saranjit; Dasgupta, Samrat; Chaudhuri, Ranjan - In: International journal of services and operations management 11 (2012) 3, pp. 314-334
Persistent link: https://www.econbiz.de/10009512833
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Measuring the service quality of luxury hotel chains in the USA
Min, Ho-key - In: International journal of services and operations management 30 (2018) 4, pp. 465-479
Persistent link: https://www.econbiz.de/10011927282
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The influence of banks' advice to SMEs on customer satisfaction : the case for regulation
Berggren, Björn; Lundahl, Nicolaus; Silver, Lars; … - In: International journal of services and operations management 7 (2010) 2, pp. 200-214
Persistent link: https://www.econbiz.de/10008662893
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Modelling effect of perceived service quality dimensions on customer satisfaction in Indian bank settings
Adil, Mohd - In: International journal of services and operations management 15 (2013) 3, pp. 358-373
Persistent link: https://www.econbiz.de/10010127941
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Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul - In: International journal of services and operations management 25 (2016) 1, pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
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A development model of factors affecting customer loyalty to mobile service providers in Thailand
Patcharanan Klankaew; Amnuay Saengnoree - In: International journal of services and operations management 29 (2018) 4, pp. 487-506
Persistent link: https://www.econbiz.de/10011878321
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Does ownership matter in service quality?
Adeinat, Iman M.; Gregg, Charles - In: International journal of services and operations management 30 (2018) 2, pp. 254-266
Persistent link: https://www.econbiz.de/10011886152
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The impact of service quality in postal services: the mediating role of self-service technology
Salmi Mohd Isa; Shaian Kiumarsi - In: International journal of services and operations management 33 (2019) 3, pp. 395-419
Persistent link: https://www.econbiz.de/10012145308
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Service quality in pharmaceutical supply chain : a study with reference to three major cities of Andhra Pradesh, India
Devi, P. Uma Maheswari; Rao, B. Sankara; Shekhar, B. Raja; … - In: International journal of services and operations management 24 (2016) 4, pp. 433-458
Persistent link: https://www.econbiz.de/10011636015
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Service quality and customer satisfaction in public transport operations
Amponsah, Christian Tabi; Adams, Samuel - In: International journal of services and operations management 25 (2016) 4, pp. 531-549
Persistent link: https://www.econbiz.de/10011636649