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Redefining service quality scale with customer experience quality scale : a critical review

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A development model of factors affecting customer loyalty to mobile service providers in Thailand

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An empirical study on apparel retail service quality and its impact on customer loyalty in specialty store

Prakash, N.; Somasundaram, R.; Krishnamoorthy, V. - In: International journal of services and operations management 30 (2018) 4, pp. 505-519

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Modelling effect of perceived service quality dimensions on customer satisfaction in Indian bank settings

Adil, Mohd - In: International journal of services and operations management 15 (2013) 3, pp. 358-373

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Does ownership matter in service quality?

Adeinat, Iman M.; Gregg, Charles - In: International journal of services and operations management 30 (2018) 2, pp. 254-266

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The impact of service quality in postal services: the mediating role of self-service technology

Salmi Mohd Isa; Shaian Kiumarsi - In: International journal of services and operations management 33 (2019) 3, pp. 395-419

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Service quality in pharmaceutical supply chain : a study with reference to three major cities of Andhra Pradesh, India

Devi, P. Uma Maheswari; Rao, B. Sankara; Shekhar, B. Raja; … - In: International journal of services and operations management 24 (2016) 4, pp. 433-458

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Service quality and customer satisfaction in public transport operations

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Service innovation barriers and facilitators and their effects on customer satisfaction and relationship improvement

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Investigating the online banking customer satisfaction model under the controlled effect of demographic variables

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