Narrow search
Showing 1 - 10 of 106
Cover Image
Customer perspective on overbooking : the failure of customers to enjoy their reserved services, accidental or intended?
Guo, Xiaolong; Dong, Yufeng; Ling, Liuyi - In: Journal of air transport management 53 (2016), pp. 65-72
Persistent link: https://www.econbiz.de/10011546112
Cover Image
Measuring airport service quality : a multidimensional approach
Bezerra, George Christian Linhares; Gomes, Carlos Francisco - In: Journal of air transport management 53 (2016), pp. 85-93
Persistent link: https://www.econbiz.de/10011546120
Cover Image
Service quality of airports' food and beverage retailers : a fuzzy approach
Del Chiappa, Giacomo; Martín, Juan Carlos; Román … - In: Journal of air transport management 53 (2016), pp. 105-113
Persistent link: https://www.econbiz.de/10011546123
Cover Image
Role of value for money and service quality on behavioural intention : a study of full service and low cost airlines
Rajaguru, Rajesh - In: Journal of air transport management 53 (2016), pp. 114-122
Persistent link: https://www.econbiz.de/10011546135
Cover Image
The impact of an aircraft's service environment on perceptions of in-flight food quality
Messner, Wolfgang - In: Journal of air transport management 53 (2016), pp. 123-130
Persistent link: https://www.econbiz.de/10011546137
Cover Image
Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
Thongchai Jeeradist; Natcha Thawesaengskulthai; … - In: Journal of air transport management 53 (2016), pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
Cover Image
Quality risk assessment model for airline services concerning Taiwanese airlines
Hu, Kai-Chieh; Hsiao, Man-Wei - In: Journal of air transport management 53 (2016), pp. 177-185
Persistent link: https://www.econbiz.de/10011546508
Cover Image
Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Calisir, Nese; Basak, Ecem; Calisir, Fethi - In: Journal of air transport management 53 (2016), pp. 211-217
Persistent link: https://www.econbiz.de/10011546513
Cover Image
The influence of tourists' expectations on purchase intention : linking marketing strategy for low-cost airlines
Chiu, Su-Chin; Liu, Chih-Hsing; Tu, Jin-Hua - In: Journal of air transport management 53 (2016), pp. 226-234
Persistent link: https://www.econbiz.de/10011546530
Cover Image
Investigating the effects of service recovery quality elements on passengers' behavioral intention
Park, Jin-Ju; Park, Jin-Woo - In: Journal of air transport management 53 (2016), pp. 235-241
Persistent link: https://www.econbiz.de/10011546542