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~isPartOf:"Journal of business research : JBR"
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Journal of business research : JBR
Discussion paper series / IZA
1,249
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1,053
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707
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454
NBER working paper series
296
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ECONIS (ZBW)
135
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1
Speak my
language
or look like me? -
Language
and ethnicity in bilingual customer service recovery
Azab, Carol
;
Clark, Terry
- In:
Journal of business research : JBR
72
(
2017
),
pp. 57-68
Persistent link: https://www.econbiz.de/10011645477
Saved in:
2
Language
use in services : recent advances and directions for future research
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Grönroos, …
- In:
Journal of business research : JBR
72
(
2017
),
pp. 114-118
Persistent link: https://www.econbiz.de/10011645519
Saved in:
3
The linguistic servicescape : speaking their
language
may not be enough
Touchstone, Ellen E.
;
Koslow, Scott
;
Shamdasani, Prem N.
; …
- In:
Journal of business research : JBR
72
(
2017
),
pp. 147-157
Persistent link: https://www.econbiz.de/10011645555
Saved in:
4
The effects of Hispanic bilinguals
language
use and stereotype activation on negotiations outcomes
Alvarez, Cecilia M. O.
;
Taylor, Kimberly A.
;
Gomez, Carolina
- In:
Journal of business research : JBR
72
(
2017
),
pp. 158-167
Persistent link: https://www.econbiz.de/10011645556
Saved in:
5
¿Y Usted? Social influence effects on consumers' service
language
preferences
Bell, Monique L.
;
Puzakova, Marina
- In:
Journal of business research : JBR
72
(
2017
),
pp. 168-177
Persistent link: https://www.econbiz.de/10011645561
Saved in:
6
Language
and power in India's "new services"
Cayla, Julien
;
Bhatnagar, Kushagra
- In:
Journal of business research : JBR
72
(
2017
),
pp. 189-198
Persistent link: https://www.econbiz.de/10011645568
Saved in:
7
The authentic service employee : service employees'
language
use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
8
Language
divergence in service encounters : revisiting its influence on word-of-mouth
Balaji, M. S.
;
Roy, Sanjit
;
Lassar, Walfried M.
- In:
Journal of business research : JBR
72
(
2017
),
pp. 210-213
Persistent link: https://www.econbiz.de/10011645579
Saved in:
9
You are what you speak? : globalization, multilingualism, consumer dispositions and consumptions
Cleveland, Mark
;
Laroche, Michel
;
Papadopoulos, Nicolas G.
- In:
Journal of business research : JBR
68
(
2015
)
3
,
pp. 542-552
Persistent link: https://www.econbiz.de/10010496186
Saved in:
10
Does
language
matter? : a cross-national comparison of the moderating effect of
language
on website information-processing
Alcántara-Pila, Juan Miguel
;
Barrio-García, Salvador del
- In:
Journal of business research : JBR
88
(
2018
),
pp. 66-78
Persistent link: https://www.econbiz.de/10011869547
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