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Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil; Madanoglu, Melih; Ricci, Peter - In: Journal of retailing and consumer services 31 (2016), pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
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The impact of service failure on brand credibility
Bougoure, Ursula Sigrid; Russell-Bennett, Rebekah; … - In: Journal of retailing and consumer services 31 (2016), pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
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Comparing perceived insecurity among customers and retail staff during service encounters
Koistinen, Katri; Järvinen, Raija - In: Journal of retailing and consumer services 31 (2016), pp. 80-92
Persistent link: https://www.econbiz.de/10011528539
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Please explain why it happened! : How perceived justice and customer involvement affect post co-recovery evaluations : study of Iranian online shoppers
Gohary, Ali; Hamzelu, Bahman; Alizadeh, Hamid - In: Journal of retailing and consumer services 31 (2016), pp. 127-142
Persistent link: https://www.econbiz.de/10011528558
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The restorative potential of shopping malls
Rosenbaum, Mark S.; Otalora, Mauricio Losada; Ramírez, … - In: Journal of retailing and consumer services 31 (2016), pp. 157-165
Persistent link: https://www.econbiz.de/10011528600
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Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery : an ethnocultural analysis
Gohary, Ali; Hamzelu, Bahman; Pourazizi, Lida; Hanzaee, … - In: Journal of retailing and consumer services 31 (2016), pp. 182-198
Persistent link: https://www.econbiz.de/10011528630
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Quality, value? – Insights into medical tourists' attitudes and behaviors
Prajitmutita, Lyn Manassannan; Perényi, Áron; … - In: Journal of retailing and consumer services 31 (2016), pp. 207-216
Persistent link: https://www.econbiz.de/10011528661
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An empirical study of the relationship between shopping environment, customer perceived value, satisfaction, and loyalty in the UAE malls context
El-Adly, Mohammed Ismail; Eid, Riyad - In: Journal of retailing and consumer services 31 (2016), pp. 217-227
Persistent link: https://www.econbiz.de/10011528677
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Identifying opportunities for improvement in online shopping sites
Tontini, Gerson - In: Journal of retailing and consumer services 31 (2016), pp. 228-238
Persistent link: https://www.econbiz.de/10011528681
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How context interferes with similarity-attraction between customers and service providers : the moderating role of support source
Arndt, Aaron D.; Karande, Kiran; Glassman, Myron - In: Journal of retailing and consumer services 31 (2016), pp. 294-303
Persistent link: https://www.econbiz.de/10011528727