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~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
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Beziehungsmarketing
102
Relationship marketing
100
Consumer behaviour
39
Konsumentenverhalten
39
Customer satisfaction
32
Kundenzufriedenheit
32
relationship marketing
24
Lieferantenmanagement
20
Supplier relationship management
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Dienstleistungsqualität
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Retail trade
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satisfaction
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Bejou, David
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Nor Asiah Omar
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
SpringerLink / Bücher
1,522
Journal of business research : JBR
819
Journal of retailing and consumer services
764
International journal of hospitality management
519
Industrial marketing management : the international journal for industrial and high-tech firms
467
Gabler Edition Wissenschaft
355
Springer eBook Collection / Business and Economics
335
Springer eBook Collection
325
The journal of services marketing
324
The service industries journal
306
Research
252
Europäische Hochschulschriften / 5
231
Tourism management : research, policies, practice
231
Journal of travel and tourism marketing
227
International journal of contemporary hospitality management
214
The journal of business & industrial marketing
210
Journal of the Academy of Marketing Science
209
Journal of hospitality marketing & management
208
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
206
Journal of strategic marketing
198
Lehrbuch
185
Journal of service research : JSR
173
International journal of electronic customer relationship management : IJECRM
163
Cogent business & management
160
Psychology & marketing
157
Services marketing quarterly
156
Journal of marketing
155
Asia Pacific journal of marketing and logistics
154
Journal of service management
153
Journal of retailing
139
European journal of marketing : EJM
134
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
127
Service business
125
Marketing intelligence & planning
117
The international journal of bank marketing : IJBM
117
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
116
The journal of product & brand management
114
The journal of brand management : an international journal
113
Journal of marketing management : MM
112
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ECONIS (ZBW)
107
USB Cologne (EcoSocSci)
6
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1
Building store loyalty through service strategies
Grewal, Dhruv
;
Krishnan, Ram
;
Lindsey-Mullikin, Joan
- In:
Journal of relationship marketing : innovations & …
7
(
2008
)
4
,
pp. 341-358
Persistent link: https://www.econbiz.de/10003807755
Saved in:
2
A Brazilian experience of customer retention and its key drivers in banking service rendering
Milan, Gabriel Sperandio
;
Toni, Deonir de
;
Barcellos, …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
4
,
pp. 269-286
Persistent link: https://www.econbiz.de/10011412348
Saved in:
3
Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio
;
Eberle, Luciene
;
Bebber, Suélen
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
Saved in:
4
Role of customer retention equity in creating and developing brand value
Chahal, Hardeep
;
Bala, Renu
- In:
Journal of relationship marketing : innovations & …
16
(
2017
)
2
,
pp. 119-142
Persistent link: https://www.econbiz.de/10011820571
Saved in:
5
Do loyalty cards enhance loyalty in the pharmaceutical sector?
Marques, Susana Henriques
;
Cardoso, Margarida G. M. S.
; …
- In:
Journal of relationship marketing : innovations & …
16
(
2017
)
2
,
pp. 143-162
Persistent link: https://www.econbiz.de/10011820581
Saved in:
6
What are the building blocks of customer brand loyalty in department stores? : a multi-level mediation analysis
Nikhashemi, S. R.
;
Naser Valaei
- In:
Journal of relationship marketing : innovations & …
16
(
2017
)
4
,
pp. 302-327
Persistent link: https://www.econbiz.de/10011820616
Saved in:
7
Consumer trust and satisfaction in the formation of consumer loyalty intentions in transactional exchange : the case of a mass discount retailer
Taylor, Steven A.
;
Donovan, Leigh Anne Novak
;
Ishida, …
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
2
,
pp. 125-154
Persistent link: https://www.econbiz.de/10010392656
Saved in:
8
From marketing communications to brand management : factors influencing relationship quality and customer retention
Thaichon, Paramaporn
;
Quach, Sara
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
3
,
pp. 197-219
Persistent link: https://www.econbiz.de/10011383849
Saved in:
9
Customers’ attribution of blame in chain store settings : the perspectives of relationship orientation
Chen, Yi-Mu
;
Huang, Tseng-Lung
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
3
,
pp. 220-238
Persistent link: https://www.econbiz.de/10011383851
Saved in:
10
Retaining customers with shopping convenience
Benoit, Sabine
;
Faßnacht, Martin
;
Ettinger, Andreas
- In:
Journal of relationship marketing : innovations & …
8
(
2009
)
4
,
pp. 313-329
Persistent link: https://www.econbiz.de/10003940837
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