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Relationship marketing
108
Beziehungsmarketing
107
Consumer behaviour
69
Konsumentenverhalten
69
Einzelhandel
47
Retail trade
47
Customer satisfaction
24
Kundenzufriedenheit
24
Distribution channel
17
Vertriebsweg
17
Dienstleistungsqualität
16
Service quality
16
Online retailing
15
Online-Handel
15
E-commerce
11
Electronic Commerce
11
Marketing management
11
Marketingmanagement
11
Brand management
10
Markenführung
10
Customer experience
9
Salespeople
8
Verkaufspersonal
8
Customer service
7
Kundenservice
7
Ladengestaltung
7
Store design
7
Beschwerdemanagement
6
Brand
6
Brand image
6
Complaint management
6
Kundenbindungsprogramm
6
Lieferantenmanagement
6
Loyalty program
6
Markenimage
6
Retailing
6
Supplier relationship management
6
Customer journey
5
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5
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109
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Grewal, Dhruv
10
Noble, Stephanie M.
5
Verhoef, Peter C.
4
Blut, Markus
3
Cronin, J. J.
3
Evanschitzky, Heiner
3
Lemon, Katherine N.
3
Neslin, Scott A.
3
Nordfält, Jens
3
Pauwels, Koen
3
Roggeveen, Anne L.
3
Ruyter, Ko de
3
Biswas, Dipayan
2
Calantone, Roger J.
2
Chen, Jialie
2
Fuchs, Christoph
2
Fumagalli, Elena
2
Gangwar, Manish
2
Guha, Abhijit
2
Gustafsson, Anders
2
Herhausen, Dennis
2
Hult, G. Tomas M.
2
Kumar, V.
2
Langerak, Fred
2
Mittal, Vikas
2
Reinartz, Werner J.
2
Rudolph, Thomas
2
Schreier, Martin
2
Schumann, Jan Hendrik
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Smith, Jeffery S.
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Soysal, Gonca
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Tsiros, Michael
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Van Osselaer, Stijn M. J.
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Wang, Jeff Jianfeng
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Wetzels, Martin
2
Zablah, Alex R.
2
Zhang, Yufei
2
Acuti, Diletta
1
Ahlbom, Carl-Philip
1
Aiello, Gaetano
1
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Journal of retailing
International journal of hospitality management
1,107
Journal of business research : JBR
693
Journal of retailing and consumer services
596
International journal of contemporary hospitality management
415
Industrial marketing management : the international journal for industrial and high-tech firms
409
Tourism management : research, policies, practice
364
Journal of hospitality marketing & management
276
SpringerLink / Bücher
269
The service industries journal
257
The journal of services marketing
237
Journal of travel and tourism marketing
210
The journal of business & industrial marketing
196
Tourism economics : the business and finance of tourism and recreation
177
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
175
Journal of strategic marketing
173
Journal of the Academy of Marketing Science
173
International journal of electronic customer relationship management : IJECRM
154
Miṣr al-muʿāṣira
152
Tourism management perspectives : TMP
134
Journal of marketing
128
Cogent business & management
127
Journal of service research : JSR
120
Asia Pacific journal of marketing and logistics
115
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
114
The journal of product & brand management
112
Service business
110
Marketing intelligence & planning
109
The journal of brand management : an international journal
109
European Journal of Marketing
108
Journal of service management
108
Psychology & marketing
108
Journal of Business & Industrial Marketing
105
Gabler Edition Wissenschaft
103
Journal of hospitality and tourism insights
103
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
103
Services marketing quarterly
102
European journal of marketing : EJM
98
Journal of revenue and pricing management
97
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
95
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ECONIS (ZBW)
109
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1
Cross-buying in retailing: drivers and consequences
Kumar, V.
;
George, Morris
;
Pancras, Joseph
- In:
Journal of retailing
84
(
2008
)
1
,
pp. 15-27
Persistent link: https://www.econbiz.de/10003732227
Saved in:
2
Global media, local metaphor: television shopping and marketing-as-relationship in America, Japan, and Taiwan
Warden, Clyde A.
;
Huang, Stephen Chi-Tsun
;
Liu, Tsung-Chi
; …
- In:
Journal of retailing
84
(
2008
)
1
,
pp. 119-129
Persistent link: https://www.econbiz.de/10003732255
Saved in:
3
Strategies to offset performance failures : the role of brand equity
Brady, Michael K.
;
Cronin, J. J.
;
Fox, Gavin L.
;
Roehm, …
- In:
Journal of retailing
84
(
2008
)
2
,
pp. 151-164
Persistent link: https://www.econbiz.de/10003744296
Saved in:
4
Customer complaining : the role of tie strenght and information control
Mittal, Vikas
;
Huppertz, John W.
;
Khare, Adwait
- In:
Journal of retailing
84
(
2008
)
2
,
pp. 195-204
Persistent link: https://www.econbiz.de/10003744326
Saved in:
5
Customer experience management in retailing : an organizing framework
Grewal, Dhruv
;
Levy, Michael
;
Kumar, V.
- In:
Journal of retailing
85
(
2009
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10003834467
Saved in:
6
Customer experience creation : determinants, dynamics and management strategies
Verhoef, Peter C.
;
Lemon, Katherine N.
;
Parasuraman, A.
; …
- In:
Journal of retailing
85
(
2009
)
1
,
pp. 31-41
Persistent link: https://www.econbiz.de/10003834491
Saved in:
7
Communication and promotion decisions in retailing : a review and directions for future research
Ailawadi, Kusum L.
;
Beauchamp, J. P.
;
Donthu, Naveen
; …
- In:
Journal of retailing
85
(
2009
)
1
,
pp. 42-55
Persistent link: https://www.econbiz.de/10003834497
Saved in:
8
Retailer pricing and competitive effects
Kopalle, Praveen K.
;
Biswas, Dipayan
;
Chintagunta, …
- In:
Journal of retailing
85
(
2009
)
1
,
pp. 56-70
Persistent link: https://www.econbiz.de/10003834502
Saved in:
9
Special issue: Enhancing the retail customer experience
Grewal, Dhruv
(
contributor
)
-
2009
Persistent link: https://www.econbiz.de/10003835788
Saved in:
10
Bridging the B2C and B2B research divide : the domain of retailing literature
Dant, Rajiv P.
;
Brown, James R.
- In:
Journal of retailing
84
(
2008
)
4
,
pp. 371-397
Persistent link: https://www.econbiz.de/10003794919
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