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~isPartOf:"Journal of retailing"
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Beziehungsmarketing
107
Relationship marketing
107
Consumer behaviour
69
Konsumentenverhalten
69
Einzelhandel
47
Retail trade
47
Customer satisfaction
24
Kundenzufriedenheit
24
Dienstleistungsqualität
16
Distribution channel
16
Service quality
16
Vertriebsweg
16
Online retailing
15
Online-Handel
15
E-commerce
11
Electronic Commerce
11
Marketing management
11
Marketingmanagement
11
Brand management
10
Markenführung
10
Customer experience
9
Salespeople
8
Verkaufspersonal
8
Customer service
7
Kundenservice
7
Ladengestaltung
7
Store design
7
Beschwerdemanagement
6
Brand
6
Brand image
6
Complaint management
6
Kundenbindungsprogramm
6
Loyalty program
6
Markenimage
6
Retailing
6
Customer journey
5
Data protection
5
Datenschutz
5
Internet marketing
5
Lieferantenmanagement
5
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105
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107
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107
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107
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Grewal, Dhruv
9
Noble, Stephanie M.
5
Verhoef, Peter C.
4
Blut, Markus
3
Cronin, J. J.
3
Evanschitzky, Heiner
3
Lemon, Katherine N.
3
Neslin, Scott A.
3
Nordfält, Jens
3
Pauwels, Koen
3
Roggeveen, Anne L.
3
Biswas, Dipayan
2
Calantone, Roger J.
2
Chen, Jialie
2
Fuchs, Christoph
2
Fumagalli, Elena
2
Gangwar, Manish
2
Guha, Abhijit
2
Gustafsson, Anders
2
Herhausen, Dennis
2
Hult, G. Tomas M.
2
Kumar, V.
2
Langerak, Fred
2
Mittal, Vikas
2
Reinartz, Werner J.
2
Rudolph, Thomas
2
Ruyter, Ko de
2
Schreier, Martin
2
Schumann, Jan Hendrik
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Smith, Jeffery S.
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Soysal, Gonca
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Tsiros, Michael
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Van Osselaer, Stijn M. J.
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Wang, Jeff Jianfeng
2
Zablah, Alex R.
2
Zhang, Yufei
2
Acuti, Diletta
1
Ahlbom, Carl-Philip
1
Aiello, Gaetano
1
Ailawadi, Kusum L.
1
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Journal of retailing
Journal of business research : JBR
685
Journal of retailing and consumer services
590
Industrial marketing management : the international journal for industrial and high-tech firms
418
International journal of hospitality management
308
SpringerLink / Bücher
267
The journal of services marketing
229
The journal of business & industrial marketing
211
Industrial and Commercial Training
199
The service industries journal
188
Journal of strategic marketing
174
Journal of the Academy of Marketing Science
171
International journal of electronic customer relationship management : IJECRM
144
Journal of marketing
126
Tourism management : research, policies, practice
125
International journal of contemporary hospitality management
124
Journal of service research : JSR
120
Journal of travel and tourism marketing
120
Journal of hospitality marketing & management
116
Management science : journal of the Institute for Operations Research and the Management Sciences
116
The Learning Organization
116
Journal of service management
112
The journal of product & brand management
110
Asia Pacific journal of marketing and logistics
108
Cogent business & management
107
Marketing intelligence & planning
107
The journal of brand management : an international journal
107
Psychology & marketing
106
Gabler Edition Wissenschaft
102
European journal of operational research : EJOR
99
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
European journal of marketing : EJM
97
Services marketing quarterly
95
Technological forecasting & social change : an international journal
92
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
92
MPRA Paper
91
International journal of production research
87
The international journal of bank marketing : IJBM
86
Journal of marketing management : MM
84
International journal of production economics
83
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ECONIS (ZBW)
107
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1
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107
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1
Cross-buying in retailing: drivers and consequences
Kumar, V.
;
George, Morris
;
Pancras, Joseph
- In:
Journal of retailing
84
(
2008
)
1
,
pp. 15-27
Persistent link: https://www.econbiz.de/10003732227
Saved in:
2
Global media, local metaphor: television shopping and marketing-as-relationship in America, Japan, and Taiwan
Warden, Clyde A.
;
Huang, Stephen Chi-Tsun
;
Liu, Tsung-Chi
; …
- In:
Journal of retailing
84
(
2008
)
1
,
pp. 119-129
Persistent link: https://www.econbiz.de/10003732255
Saved in:
3
Strategies to offset performance failures : the role of brand equity
Brady, Michael K.
;
Cronin, J. J.
;
Fox, Gavin L.
;
Roehm, …
- In:
Journal of retailing
84
(
2008
)
2
,
pp. 151-164
Persistent link: https://www.econbiz.de/10003744296
Saved in:
4
Customer complaining : the role of tie strenght and information control
Mittal, Vikas
;
Huppertz, John W.
;
Khare, Adwait
- In:
Journal of retailing
84
(
2008
)
2
,
pp. 195-204
Persistent link: https://www.econbiz.de/10003744326
Saved in:
5
Customer experience management in retailing : an organizing framework
Grewal, Dhruv
;
Levy, Michael
;
Kumar, V.
- In:
Journal of retailing
85
(
2009
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10003834467
Saved in:
6
Customer experience creation : determinants, dynamics and management strategies
Verhoef, Peter C.
;
Lemon, Katherine N.
;
Parasuraman, A.
; …
- In:
Journal of retailing
85
(
2009
)
1
,
pp. 31-41
Persistent link: https://www.econbiz.de/10003834491
Saved in:
7
Communication and promotion decisions in retailing : a review and directions for future research
Ailawadi, Kusum L.
;
Beauchamp, J. P.
;
Donthu, Naveen
; …
- In:
Journal of retailing
85
(
2009
)
1
,
pp. 42-55
Persistent link: https://www.econbiz.de/10003834497
Saved in:
8
Retailer pricing and competitive effects
Kopalle, Praveen K.
;
Biswas, Dipayan
;
Chintagunta, …
- In:
Journal of retailing
85
(
2009
)
1
,
pp. 56-70
Persistent link: https://www.econbiz.de/10003834502
Saved in:
9
Special issue: Enhancing the retail customer experience
Grewal, Dhruv
(
contributor
)
-
2009
Persistent link: https://www.econbiz.de/10003835788
Saved in:
10
Bridging the B2C and B2B research divide : the domain of retailing literature
Dant, Rajiv P.
;
Brown, James R.
- In:
Journal of retailing
84
(
2008
)
4
,
pp. 371-397
Persistent link: https://www.econbiz.de/10003794919
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