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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Service business"
~subject:"Kundenservice"
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Kundenservice
Beziehungsmarketing
662
Relationship marketing
662
Consumer behaviour
499
Konsumentenverhalten
499
Customer satisfaction
298
Kundenzufriedenheit
298
Dienstleistungsqualität
223
Service quality
223
Einzelhandel
183
Retail trade
183
Brand management
108
Markenführung
108
Online retailing
93
Online-Handel
93
Brand image
73
Markenimage
73
Social Web
72
Social web
72
Customer integration
70
Kundenintegration
70
Confidence
66
Vertrauen
66
Brand
58
Markenartikel
57
Internet marketing
55
Online-Marketing
55
E-commerce
51
Electronic Commerce
51
Customer experience
48
Customer loyalty
48
Viral marketing
48
Virales Marketing
48
Emotion
47
Satisfaction
47
Customer service
44
Loyalty
40
Trust
39
Customer value
38
Kundenwert
37
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43
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English
43
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Fazal-e-Hasan, Syed
2
Mortimer, Gary
2
Paswan, Audhesh K.
2
Polo-Redondo, Yolanda
2
Prentice, Catherine
2
Vilnai-Yavetz, Iris
2
Aa, Zanna van der
1
Bagherzadeh, Ramin
1
Becker, Marc
1
Bicho, Marta
1
Bloemer, Johanna M.
1
Boakye, Kwabena G.
1
Bougoure, Ursula Sigrid
1
Bressolles, Gregory
1
Bulmer, Sandy
1
Cambra-Fierro, Jesús
1
Casidy, Riza
1
Chebat, Jean-Charles
1
Chen, Tom
1
Chen, Yuan
1
Cheng, Kenny Teoh Guan
1
Cheng, Zhendong
1
Cheung, Fung Yi Millissa
1
Cho, Youngju
1
Costers, Annelies
1
Dey, Bikash Koli
1
Dominique-Ferreira, Sergio
1
Dootson, Paula
1
Durrieu, François
1
Ellinger, Alexander E.
1
Elmadağ Baş, Ayşe Banu
1
Elms, Jonathan
1
Fan, Wenfang
1
Fellesson, Markus
1
Fernández-Sabiote, Estela
1
Ferreira, Andreia
1
Gaucher, Benoît
1
Gilboa, Shaked
1
Gong, Xiushuang
1
Hanson, Nicole
1
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Journal of retailing and consumer services
Service business
The journal of services marketing
39
International journal of hospitality management
33
Journal of business research : JBR
33
Journal of service research
18
The service industries journal
16
Journal of service research : JSR
15
SpringerLink / Bücher
15
Journal of service theory and practice
12
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
Journal of the Academy of Marketing Science
10
Managing service quality : MSQ ; an international journal
9
Services marketing quarterly
9
International journal of business and economics
8
Journal of marketing
8
International journal of services and operations management
7
Journal of retailing
7
European journal of marketing
6
Gabler Edition Wissenschaft
6
Journal of hospitality marketing & management
6
Journal of service management
6
Psychology & marketing
6
The journal of business & industrial marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing : EJM
5
European research studies
5
Europäische Hochschulschriften / 5
5
Harvard-Business-Manager : das Wissen der Besten
5
International journal of consumer studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of services and standards
5
Journal of travel and tourism marketing
5
Manufacturing & service operations management : M & SOM
5
Marketing : ZFP ; journal of research and management
5
Springer eBook Collection / Business and Economics
5
The TQM journal : the international review of organizational improvement
5
Business horizons
4
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ECONIS (ZBW)
43
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43
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1
Online customer service and retail type-product congruence
Suryandari, Retno Tanding
;
Paswan, Audhesh K.
- In:
Journal of retailing and consumer services
21
(
2014
)
1
,
pp. 69-76
Persistent link: https://www.econbiz.de/10010233537
Saved in:
2
The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Service business
8
(
2014
)
2
,
pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
Saved in:
3
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
4
Comparing perceived insecurity among customers and retail staff during service encounters
Koistinen, Katri
;
Järvinen, Raija
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 80-92
Persistent link: https://www.econbiz.de/10011528539
Saved in:
5
Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty : a case study of home appliances business
Lunardo, Renaud
;
Bressolles, Gregory
;
Durrieu, François
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 67-83
Persistent link: https://www.econbiz.de/10011473147
Saved in:
6
Development of a service continance model with IT service antecedents
Boakye, Kwabena G.
;
McGinnis, Thomas C.
;
Prybutok, Victor R.
- In:
Journal of retailing and consumer services
21
(
2014
)
5
,
pp. 717-724
Persistent link: https://www.econbiz.de/10010407234
Saved in:
7
Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus
;
Mattsson, Jan
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
Saved in:
8
The effects of harm directions and service recovery strategies on customer forgiveness and negative word-of-mouth intentions
Casidy, Riza
;
Shin, Hyunju
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 103-112
Persistent link: https://www.econbiz.de/10011388094
Saved in:
9
Short-term and long-term effects of touchpoints on customer perceptions
Cambra-Fierro, Jesús
;
Polo-Redondo, Yolanda
;
Trifu, Andreea
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012581871
Saved in:
10
The social significance of AI in retail on customer experience and shopping practices
Moore, Simon
;
Bulmer, Sandy
;
Elms, Jonathan
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209453
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