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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Kundenzufriedenheit"
~subject:"Schätzung"
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The impact of quality manageme...
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Kundenzufriedenheit
Schätzung
Hotel industry
293
Hotellerie
293
Dienstleistungsqualität
85
Hospitality industry
85
Service quality
85
Gastgewerbe
84
Consumer behaviour
82
Konsumentenverhalten
82
Customer satisfaction
66
Tourism industry
59
Tourismuswirtschaft
59
Hospital
51
Krankenhaus
51
Tourism
51
Beziehungsmarketing
49
Relationship marketing
49
Tourismus
47
Quality management
32
Qualitätsmanagement
31
Hospitality
30
Hotels
29
Firm performance
28
Unternehmenserfolg
28
Hotel
27
Viral marketing
26
Virales Marketing
26
Arbeitszufriedenheit
23
Holiday behaviour
23
Job satisfaction
23
Urlaubsverhalten
23
Arbeitsverhalten
22
Spain
22
Spanien
22
Tourism employees
22
Tourismusberufe
22
Work behaviour
22
Brand management
19
China
19
Internet marketing
19
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Undetermined
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Article
73
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Article in journal
73
Aufsatz in Zeitschrift
73
Case study
3
Fallstudie
3
Language
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English
73
Author
All
Han, Heesup
3
Ghazali Musa
2
Harris, Lloyd C.
2
Hitchcock, Michael
2
Hu, Feng
2
Lai, Ivan K. W.
2
Lee, Jin-soo
2
Liu, Yong
2
Matzler, Kurt
2
Radojevic, Tijana
2
Sedigheh Moghavvemi
2
Stanic, Nenad
2
Stanisic, Nemanja
2
Teichert, Thorsten
2
Adongo, Raymond
1
Agyeiwaah, Elizabeth
1
Ahmed, Zeeshan
1
Akron, Sagi
1
Aksoy, Nilsah Cavdar
1
Al Halbusi, Hussam
1
Albayrak, Tahir
1
Ali Ahani
1
Aljaberi, Musheer A.
1
Ariza-Montes, Antonio
1
Asante, Daniel
1
Asante, Eric Adom
1
Bai, Yanzhuang
1
Benkenstein, Martin
1
Berenguer Contrí, Gloria
1
Bi, Jian-Wu
1
Bin Ibrahim, Othman
1
Bose, Indranil
1
Botelho, Miguel
1
Boukis, Achilleas
1
Bradley, Graham L.
1
Caber, Meltem
1
Cavallero, Luisa
1
Chandy, Jacob John Chiremel
1
Chaouali, Walid
1
Che Ruhana Isa
1
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Journal of retailing and consumer services
Tourism management : research, policies, practice
International journal of hospitality management
176
Discussion paper series / IZA
91
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
73
International journal of contemporary hospitality management
71
Journal of hospitality marketing & management
60
Working paper / National Bureau of Economic Research, Inc.
59
International journal of productivity and quality management : IJPQM
51
NBER working paper series
45
IZA Discussion Papers
43
NBER Working Paper
43
Journal of travel and tourism marketing
41
The TQM journal : the international review of organizational improvement
36
IZA Discussion Paper
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
Applied economics
30
Total quality management & business excellence
27
International journal of quality & reliability management
25
The service industries journal
22
Quality management journal : QMJ
21
Discussion paper
20
CESifo working papers
19
Discussion paper / Centre for Economic Policy Research
19
Health marketing quarterly
19
International journal of quality and service sciences
19
Health care management review : HCM review
18
International journal of services and operations management
18
International journal of services, economics and management
18
Journal of business research : JBR
16
The American economic review
16
The journal of services marketing
16
Tourism management perspectives : TMP
15
International journal of services and operations management : IJSOM
14
Journal of hospitality and tourism insights
14
Working paper
14
Managing service quality : MSQ ; an international journal
13
Tourism economics : the business and finance of tourism and recreation
13
Applied economics letters
12
Cogent business & management
12
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ECONIS (ZBW)
73
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1
Ensuring positive feedback : factors that influence customer satisfaction in the contemporary hospitality industry
Radojevic, Tijana
;
Stanisic, Nemanja
;
Stanic, Nenad
- In:
Tourism management : research, policies, practice
51
(
2015
),
pp. 13-21
Persistent link: https://www.econbiz.de/10011414859
Saved in:
2
Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang
;
Li, Tingwu
;
Zheng, Chundong
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
Saved in:
3
Hospitality servicescape effects on customer-employee interactions : a multilevel study
Kaminakis, Kostas
;
Karantinou, Kalipso
;
Koritos, Christos
; …
- In:
Tourism management : research, policies, practice
72
(
2019
),
pp. 130-144
Persistent link: https://www.econbiz.de/10011995787
Saved in:
4
A meta-analysis of antecedents of pro-environmental behavioral intention of tourists and hospitality consumers
Lin, Mao-Tang
;
Zhu, Dan
;
Liu, Claire
;
Kim, Peter Beomcheol
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013366088
Saved in:
5
Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services
Hu, Feng
;
Teichert, Thorsten
;
Deng, Shengliang
;
Liu, Yong
; …
- In:
Tourism management : research, policies, practice
85
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012514396
Saved in:
6
A comparison of service
quality
attributes for stand-alone and resort-based luxury
hotels
in Macau : 3-dimensional importance-performance analysis
Lai, Ivan K. W.
;
Hitchcock, Michael
- In:
Tourism management : research, policies, practice
55
(
2016
),
pp. 139-159
Persistent link: https://www.econbiz.de/10011496308
Saved in:
7
An online reviews-driven method for the prioritization of improvements in hotel services
Zhang, Chenxi
;
Xu, Zeshui
;
Gou, Xunjie
;
Chen, Shuixia
- In:
Tourism management : research, policies, practice
87
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012648426
Saved in:
8
Make a customer, not a sale : tourist satisfaction in Hong Kong
Agyeiwaah, Elizabeth
;
Adongo, Raymond
;
Dimache, Alexandru
; …
- In:
Tourism management : research, policies, practice
57
(
2016
),
pp. 68-79
Persistent link: https://www.econbiz.de/10011555494
Saved in:
9
Service
quality
and the training of employees : the mediating role of organizational commitment
Dhar, Rajib Lochan
- In:
Tourism management : research, policies, practice
46
(
2015
),
pp. 419-430
Persistent link: https://www.econbiz.de/10010486210
Saved in:
10
The impact of value co-creation on hotel brand equity and customer satisfaction
González-Mansilla, Óscar
;
Berenguer Contrí, Gloria
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 51-65
Persistent link: https://www.econbiz.de/10012063560
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