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~isPartOf:"Journal of retailing and consumer services"
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Relationship marketing
588
Beziehungsmarketing
587
Consumer behaviour
486
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486
Customer satisfaction
277
Kundenzufriedenheit
277
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Prentice, Catherine
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Das, Gopal
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Fazal-e-Hasan, Syed
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Gong, Taeshik
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Han, Xiaoyun
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Hyun, Hyowon
4
Kuppelwieser, Volker
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Loureiro, Sandra Maria Correia
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Pantano, Eleonora
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Abdelmoety, Ziad Hassan
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Anaya-Sánchez, Rafael
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Arndt, Aaron D.
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Bilgihan, Anil
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Carlson, Jamie
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Cheah, Jun-Hwa
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Elms, Jonathan
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3
Hong, EunPyo
3
Islam, Jamid Ul
3
Japutra, Arnold
3
Jebarajakirthy, Charles
3
Karande, Kiran
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Journal of retailing and consumer services
SpringerLink / Bücher
1,211
Journal of business research : JBR
1,079
Industrial marketing management : the international journal for industrial and high-tech firms
570
International journal of hospitality management
431
Springer eBook Collection
396
Journal of business ethics : JOBE
348
Gabler Edition Wissenschaft
285
Strategic management journal
269
The journal of services marketing
268
The journal of business & industrial marketing
266
Harvard-Business-Manager : das Wissen der Besten
260
Harvard business review : HBR
258
Europäische Hochschulschriften / 5
250
Technological forecasting & social change : an international journal
243
The service industries journal
239
Journal of strategic marketing
219
Business horizons
210
Journal of the Academy of Marketing Science
208
Long range planning : LRP ; international journal of strategic management
198
Springer eBook Collection / Business and Economics
198
Cogent business & management
188
Management decision : MD
175
International journal of production economics
169
International journal of contemporary hospitality management
167
Management Decision
167
Journal of business strategy
164
Tourism management : research, policies, practice
160
International journal of electronic customer relationship management : IJECRM
159
Strategic Direction
159
The journal of brand management : an international journal
152
Journal of service research : JSR
146
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
146
Journal of service management
145
Premier reference source
145
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
145
European Journal of Marketing
144
Research
144
Strategy & leadership : a publication of Strategic Leadership Forum
144
Journal of hospitality marketing & management
143
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ECONIS (ZBW)
642
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1
Ethical work climate, employee commitment and proactive customer service performance : test of the mediating effects of organizational politics
Lau, Patricia Yin Yin
;
Tong, Jane L. Y. Terpstra
;
Lien, …
- In:
Journal of retailing and consumer services
35
(
2017
),
pp. 20-26
Persistent link: https://www.econbiz.de/10011645067
Saved in:
2
Online customer service and retail type-product congruence
Suryandari, Retno Tanding
;
Paswan, Audhesh K.
- In:
Journal of retailing and consumer services
21
(
2014
)
1
,
pp. 69-76
Persistent link: https://www.econbiz.de/10010233537
Saved in:
3
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
4
Comparing perceived insecurity among customers and retail staff during service encounters
Koistinen, Katri
;
Järvinen, Raija
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 80-92
Persistent link: https://www.econbiz.de/10011528539
Saved in:
5
Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty : a case study of home appliances business
Lunardo, Renaud
;
Bressolles, Gregory
;
Durrieu, François
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 67-83
Persistent link: https://www.econbiz.de/10011473147
Saved in:
6
Development of a service continance model with IT service antecedents
Boakye, Kwabena G.
;
McGinnis, Thomas C.
;
Prybutok, Victor R.
- In:
Journal of retailing and consumer services
21
(
2014
)
5
,
pp. 717-724
Persistent link: https://www.econbiz.de/10010407234
Saved in:
7
Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus
;
Mattsson, Jan
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
Saved in:
8
The effects of harm directions and service recovery strategies on customer forgiveness and negative word-of-mouth intentions
Casidy, Riza
;
Shin, Hyunju
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 103-112
Persistent link: https://www.econbiz.de/10011388094
Saved in:
9
Short-term and long-term effects of touchpoints on customer perceptions
Cambra-Fierro, Jesús
;
Polo-Redondo, Yolanda
;
Trifu, Andreea
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012581871
Saved in:
10
The social significance of AI in retail on customer experience and shopping practices
Moore, Simon
;
Bulmer, Sandy
;
Elms, Jonathan
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209453
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