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~isPartOf:"Journal of retailing and consumer services"
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Service quality
332
Dienstleistungsqualität
331
Consumer behaviour
237
Konsumentenverhalten
237
Customer satisfaction
216
Kundenzufriedenheit
216
Beziehungsmarketing
180
Relationship marketing
180
Einzelhandel
73
Retail trade
73
Customer service
59
Kundenservice
59
Online retailing
42
Online-Handel
42
Beschwerdemanagement
37
Complaint management
37
Satisfaction
28
E-commerce
27
Electronic Commerce
27
Dienstleistungssektor
26
Service industry
26
Viral marketing
26
Virales Marketing
26
Emotion
25
Customer loyalty
23
Customer integration
20
Kundenintegration
20
Customer experience
19
Ladengestaltung
19
Store design
19
Confidence
17
Quality management
17
Qualitätsmanagement
17
Service failure
17
Vertrauen
17
Brand management
16
Markenführung
16
Brand image
15
Markenimage
15
Mobile communications
15
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1
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339
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340
Aufsatz in Zeitschrift
340
Aufsatzsammlung
1
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1
Fallstudie
1
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English
340
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Prentice, Catherine
11
Söderlund, Magnus
8
Park, Jungkun
5
Quach, Sara
5
Gong, Taeshik
4
Paul, Justin
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
Ladhari, Riadh
3
Mortimer, Gary
3
Park, Eunil
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Babin, Barry J.
2
Bilgihan, Anil
2
Boadi, Evans Asante
2
Boakye, Kwabena G.
2
Borges, Adilson
2
Brengman, Malaika
2
Cambra-Fierro, Jesús
2
Chen, Mu-Chen
2
Chen, Shu-ching
2
Cioppi, Marco
2
Cuny, Caroline
2
Davari, Arezoo
2
Dorai, Sriram
2
Dwivedi, Yogesh Kumar
2
El Hedhli, Kamel
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Ellis-Chadwick, Fiona
2
Fazal-e-Hasan, Syed
2
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Published in...
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Journal of retailing and consumer services
Zi you zhong guo zhi gong ye
758
International journal of hospitality management
466
The service industries journal
372
Journal of business research : JBR
292
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
285
Working paper / National Bureau of Economic Research, Inc.
233
NBER working paper series
223
The journal of services marketing
216
NBER Working Paper
203
Tourism management : research, policies, practice
200
Economic review : issued bi-monthly
197
International journal of contemporary hospitality management
177
Journal of air transport management
176
Auditing : a journal of practice & theory
175
Applied economics
167
Review of Pacific Basin financial markets and policies
158
Journal of hospitality marketing & management
154
Journal of travel and tourism marketing
151
Services marketing quarterly
141
The TQM journal : the international review of organizational improvement
129
Service business
125
International journal of quality & reliability management
116
International journal of quality and service sciences
114
Issues & studies : a social science quarterly on China, Taiwan, and East Asian affairs
114
International journal of services and operations management
112
Cogent business & management
109
International journal of productivity and quality management : IJPQM
108
Health care management review : HCM review
105
Journal of service research : JSR
105
Discussion paper series / IZA
102
Technological forecasting & social change : an international journal
99
Journal of service management
97
Economics of education review
95
Emerging markets finance & trade : a journal of the Society for the Study of Emerging Markets
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
94
Quality management journal : QMJ
92
Industrial marketing management : the international journal for industrial and high-tech firms
91
The empirical economics letters : a monthly international journal of economics
88
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ECONIS (ZBW)
340
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1
Revisiting customers' perception of service quality in fast food restaurants
Namin, Aidin
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 70-81
Persistent link: https://www.econbiz.de/10011628999
Saved in:
2
The role of consumer participation readiness in automated parcel station usage intentions
Chen, Ching-fu
;
White, Christopher J.
;
Hsieh, Yi-En
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012238372
Saved in:
3
The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction : evidence from a developing country
Md Uzir Hossain Uzir
;
Al Halbusi, Hussam
;
Thurasamy Ramayah
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012665967
Saved in:
4
Beyond the shadow of a doubt : the effect of consumer knowledge on restaurant evaluation
Naderi, Iman
;
Paswan, Audhesh K.
;
Guzman, Francisco
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 221-229
Persistent link: https://www.econbiz.de/10011930005
Saved in:
5
Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris
;
Hoadley, Susan
;
Hamin, Hamin
;
Nugraha, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
Saved in:
6
The influence of guanxi on physical distribution service quality availability in e-commerce sourcing fashion garments from China
Towers, Neil
;
Xu, Kiki
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 126-136
Persistent link: https://www.econbiz.de/10011434125
Saved in:
7
The impact of perceived similarity to other customers on shopping mall satisfaction
Kwon, Hyorkjin
;
Ha, Sejin
;
Im, Hyunjoo
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 310-316
Persistent link: https://www.econbiz.de/10011434194
Saved in:
8
Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil
;
Madanoglu, Melih
;
Ricci, Peter
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
Saved in:
9
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
10
Comparing perceived insecurity among customers and retail staff during service encounters
Koistinen, Katri
;
Järvinen, Raija
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 80-92
Persistent link: https://www.econbiz.de/10011528539
Saved in:
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