Narrow search
Showing 1 - 10 of 36
Cover Image
The relationship between emotional intelligence, frontline employee adaptability, job satisfaction and job performance
Sony, Michael; Mekoth, Nandakumar - In: Journal of retailing and consumer services 30 (2016), pp. 20-32
Persistent link: https://www.econbiz.de/10011473126
Cover Image
Online purchase determinants of loyalty : the mediating effect of satisfaction in tourism
Pereira, Hélia Gonçalves; Salgueiro, Maria de Fátima; … - In: Journal of retailing and consumer services 30 (2016), pp. 279-291
Persistent link: https://www.econbiz.de/10011473227
Cover Image
Mediating role of customer forgiveness between perceived justice and satisfaction
Muhammad, Lakhi; Gul-E-Rana - In: Journal of retailing and consumer services 52 (2020), pp. 1-7
Persistent link: https://www.econbiz.de/10012132151
Cover Image
Shopping orientations as antecedents to channel choice in the French grocery multichannel landscape
Cervellon, Marie-Cécile; Sylvie, Jean; Ngobo, Paul-Valentin - In: Journal of retailing and consumer services 27 (2015), pp. 31-51
Persistent link: https://www.econbiz.de/10011388064
Cover Image
A risk worth taking : perceived risk as moderator of satisfaction, loyalty, and willingness-to-pay premium price
Casidy, Riza; Wymer, Walter - In: Journal of retailing and consumer services 32 (2016), pp. 189-197
Persistent link: https://www.econbiz.de/10011556648
Cover Image
Examining the role of store design on consumers' cross-sectional perceptions of retail brand loyalty
Murray, John; Elms, Jonathan; Teller, Christoph - In: Journal of retailing and consumer services 38 (2017), pp. 147-156
Persistent link: https://www.econbiz.de/10011743209
Cover Image
Predictors of customer acceptance of and resistance to smart technologies in the retail sector
Roy, Sanjit; Balaji, M. S.; Quazi, Ali; Quaddus, Mohammed - In: Journal of retailing and consumer services 42 (2018), pp. 147-160
Persistent link: https://www.econbiz.de/10011826101
Cover Image
Heterogeneity in consumers' mobile shopping acceptance : a finite mixture partial least squares modelling approach for exploring and characterising different shopper segments
Groß, Michael - In: Journal of retailing and consumer services 40 (2018), pp. 8-18
Persistent link: https://www.econbiz.de/10011801708
Cover Image
Reversing the dependency-trust relationship in B2C services
Fatima, Johra Kayeser; Di Mascio, Rita - In: Journal of retailing and consumer services 41 (2018), pp. 1-10
Persistent link: https://www.econbiz.de/10011808444
Cover Image
Green purchasing behaviour : a conceptual framework and empirical investigation of Indian consumers
Jaiswal, Deepak; Kant, Rishi - In: Journal of retailing and consumer services 41 (2018), pp. 60-69
Persistent link: https://www.econbiz.de/10011808534