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~isPartOf:"Journal of retailing and consumer services"
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Customer satisfaction
421
Kundenzufriedenheit
419
Consumer behaviour
324
Konsumentenverhalten
324
Beziehungsmarketing
258
Relationship marketing
258
Dienstleistungsqualität
217
Service quality
217
Einzelhandel
89
Retail trade
89
Online retailing
80
Online-Handel
80
Satisfaction
63
Customer service
48
Kundenservice
48
E-commerce
46
Electronic Commerce
46
Viral marketing
39
Virales Marketing
39
Brand management
35
Markenführung
35
Beschwerdemanagement
33
Complaint management
33
Customer loyalty
33
Arbeitszufriedenheit
32
Job satisfaction
32
Confidence
30
Vertrauen
30
Brand image
27
Customer experience
27
Markenimage
27
Emotion
26
Internet marketing
26
Loyalty
26
Online-Marketing
26
Social Web
25
Social web
25
Mobile communications
24
Mobilkommunikation
24
Customer retention
22
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Söderlund, Magnus
12
Prentice, Catherine
9
Park, Jungkun
7
Lombart, Cindy
6
Louis, Didier
5
Park, Eunil
5
Paul, Justin
5
Cambra-Fierro, Jesús
4
Khan, Imran
4
Mortimer, Gary
4
Poncin, Ingrid
4
Quach, Sara
4
Ashill, Nicholas J.
3
Bilgihan, Anil
3
Borges, Adilson
3
Chakraborty, Shibashish
3
Fazal-e-Hasan, Syed
3
Friman, Margareta
3
Hollebeek, Linda D.
3
Hong, EunPyo
3
Islam, Jamid Ul
3
Karande, Kiran
3
Molinillo, Sebastian
3
Ngo, Liem Viet
3
Nilashi, Mehrbakhsh
3
Prybutok, Victor R.
3
Rokonuzzaman, Md
3
Samad, Sarminah
3
Seger-Guttmann, Tali
3
Abumalloh, Rabab Ali
2
Agag, Gomaa
2
Aguilar-Illescas, Rocío
2
Alnawas, Ibrahim
2
Anaya-Sánchez, Rafael
2
Andersson, Pernille K.
2
Arndt, Aaron D.
2
Asante, Daniel
2
Asante, Eric Adom
2
Audrain-Pontevia, Anne-Françoise
2
Baier, Daniel
2
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Journal of retailing and consumer services
International journal of hospitality management
548
Journal of business research : JBR
410
Journal of vocational behavior
267
The service industries journal
225
International journal of contemporary hospitality management
222
The international journal of human resource management
218
IZA Discussion Papers
212
The journal of services marketing
204
Tourism management : research, policies, practice
204
International Journal of Quality & Reliability Management
201
Journal of Services Marketing
199
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
189
Discussion paper series / IZA
186
Journal of hospitality marketing & management
185
Cogent business & management
184
Journal of travel and tourism marketing
170
Journal of business ethics : JOBE
137
International journal of human resource management
134
Journal of Managerial Psychology
132
European Journal of Marketing
122
Journal of business and psychology
121
International Journal of Contemporary Hospitality Management
119
Journal of managerial psychology
119
International Journal of Bank Marketing
113
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
113
Tourism management perspectives : TMP
112
SpringerLink / Bücher
111
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
107
Services marketing quarterly
105
International journal of quality & reliability management
100
Journal of air transport management
100
Service business
98
Journal of Asian finance, economics and business : JAFEB
97
Journal of career development
97
The TQM journal : the international review of organizational improvement
97
Employee relations
96
International journal of productivity and quality management : IJPQM
95
Journal of service research : JSR
93
International Journal of Manpower
88
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ECONIS (ZBW)
440
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1
The happy versus unhappy service worker in the service encounter : assessing the impact on customer satisfaction
Söderlund, Magnus
;
Rosengren, Sara
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 161-169
Persistent link: https://www.econbiz.de/10003956387
Saved in:
2
Examining store manager effects in consumer and staff satisfaction: evidence from Thailand
Kantabutta, Sooksan
- In:
Journal of retailing and consumer services
18
(
2011
)
1
,
pp. 46-57
Persistent link: https://www.econbiz.de/10008840220
Saved in:
3
Effects of Chinese consumers' relationship benefits and satisfaction on attitudes toward foreign fashion brands : the moderating role of country of salesperson
Choi, Yu Hua
;
Choo, Ho Jung
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 99-106
Persistent link: https://www.econbiz.de/10011434102
Saved in:
4
The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.
;
Gustafsson, Anders
;
Kristensson, Per
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
Saved in:
5
Enhancing patients' hospital satisfaction by taking advantage of interpersonal similarity
Luther, Louisa
;
Benkenstein, Martin
;
Rummelhagen, Katja
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 50-58
Persistent link: https://www.econbiz.de/10011473209
Saved in:
6
The impact of age in the generation of satisfaction and WOM in mobile shopping
San-Martín, Sonia
;
Prodanova, Jana
;
Jiménez, Nadia
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 1-8
Persistent link: https://www.econbiz.de/10010503940
Saved in:
7
The impact of hotel attributes, well-being perception, and attitudes on brand loyalty : examining the moderating role of COVID-19 pandemic
Kim, Jinkyung Jenny
;
Han, Heesup
;
Ariza-Montes, Antonio
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012648895
Saved in:
8
"From technology adoption to consumption" : effect of pre-adoption expectations from fitness applications on usage satisfaction, continual usage, and health satisfaction
Yousaf, Anish
;
Mishra, Abhishek
;
Gupta, Anil
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012648959
Saved in:
9
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
10
The proactive employee on the floor of the store and the impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
43
(
2018
),
pp. 46-53
Persistent link: https://www.econbiz.de/10011883136
Saved in:
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