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Drivers of customer satisfaction in the grocery retail industry : a longitudinal analysis across store formats
Goić, Marcel; Levenier, Camilo; Montoya, Ricardo - In: Journal of retailing and consumer services 60 (2021), pp. 1-17
Persistent link: https://www.econbiz.de/10012502734
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A study of the impact of corporate social responsibility and price image on retailer personality and consumers' reactions (satisfaction, trust and loyalty to the retailer)
Lombart, Cindy; Louis, Didier - In: Journal of retailing and consumer services 21 (2014) 4, pp. 630-642
Persistent link: https://www.econbiz.de/10010388515
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The effect of justice in the history of loyalty : a study in failure recovery in the retail context
Lopes, Evandro Luiz; Silva, Marcos Antonio da - In: Journal of retailing and consumer services 24 (2015), pp. 110-120
Persistent link: https://www.econbiz.de/10010528597
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Customers' irrational beliefs : scale development and validation
Seger-Guttmann, Tali - In: Journal of retailing and consumer services 49 (2019), pp. 54-66
Persistent link: https://www.econbiz.de/10012025828
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A Bayesian examination of the relationship of internal and external touchpoints in the customer experience process across various service environments
Siqueira, Jose Ribamar; Horst, Enrique ter; Molina, German - In: Journal of retailing and consumer services 53 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012171952
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Measuring customer aggression : Scale development and validation
Mortimer, Gary; Wang, Shasha; Osorio Andrade, María Lucila - In: Journal of retailing and consumer services 73 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014303231
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The influence of national culture and industry structure on grocery retail customer loyalty
Kanakaratne, Maheshan de Silva; Bray, Jeffery; Robson, Julie - In: Journal of retailing and consumer services 54 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012238327
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Self-service technology in supermarkets : do frontline staff still matter?
Sharma, Piyush; Ueno, Akiko; Kingshott, Russel - In: Journal of retailing and consumer services 59 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012433423
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Comparing perceived insecurity among customers and retail staff during service encounters
Koistinen, Katri; Järvinen, Raija - In: Journal of retailing and consumer services 31 (2016), pp. 80-92
Persistent link: https://www.econbiz.de/10011528539
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Creating customer repurchase intention in internet retailing : the effects of multiple service events and product type
Cho, Yun Kyung - In: Journal of retailing and consumer services 22 (2015), pp. 213-222
Persistent link: https://www.econbiz.de/10010469043