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~isPartOf:"Journal of retailing and consumer services"
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Factors affecting customer loy...
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Customer satisfaction
421
Kundenzufriedenheit
419
Consumer behaviour
400
Konsumentenverhalten
400
Service quality
332
Dienstleistungsqualität
331
Beziehungsmarketing
312
Relationship marketing
312
Einzelhandel
115
Retail trade
115
Online retailing
88
Online-Handel
88
Satisfaction
62
Customer service
60
Kundenservice
60
E-commerce
52
Electronic Commerce
52
Brand management
44
Markenführung
44
Viral marketing
43
Virales Marketing
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Customer loyalty
42
Beschwerdemanagement
40
Complaint management
40
Emotion
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Confidence
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Customer experience
35
Vertrauen
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Brand image
34
Markenimage
34
Customer integration
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Kundenintegration
33
Social Web
32
Social web
32
Loyalty
29
Dienstleistungssektor
28
Internet marketing
28
Mobile communications
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Mobilkommunikation
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Online-Marketing
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549
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Prentice, Catherine
12
Söderlund, Magnus
12
Park, Jungkun
10
Lombart, Cindy
6
Khan, Imran
5
Louis, Didier
5
Park, Eunil
5
Paul, Justin
5
Poncin, Ingrid
5
Quach, Sara
5
Borges, Adilson
4
Cambra-Fierro, Jesús
4
Gong, Taeshik
4
Hollebeek, Linda D.
4
Hyun, Hyowon
4
Karande, Kiran
4
Molinillo, Sebastian
4
Mortimer, Gary
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Seger-Guttmann, Tali
4
Alnawas, Ibrahim
3
Anaya-Sánchez, Rafael
3
Ashill, Nicholas J.
3
Bilgihan, Anil
3
Chakraborty, Shibashish
3
Fazal-e-Hasan, Syed
3
Friman, Margareta
3
Harun, Ahasan
3
Hong, EunPyo
3
Islam, Jamid Ul
3
Jebarajakirthy, Charles
3
Khajehzadeh, Saman
3
Klaus, Philipp
3
Kuppelwieser, Volker
3
Ladhari, Riadh
3
Nilashi, Mehrbakhsh
3
Rosengren, Sara
3
Samad, Sarminah
3
Vázquez-Carrasco, Rosario
3
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Journal of retailing and consumer services
International journal of hospitality management
578
Journal of business research : JBR
436
The service industries journal
370
Journal of Services Marketing
328
The journal of services marketing
275
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
267
Tourism management : research, policies, practice
229
International journal of contemporary hospitality management
216
Journal of travel and tourism marketing
206
Working paper / National Bureau of Economic Research, Inc.
200
Journal of hospitality marketing & management
198
NBER working paper series
198
Auditing : a journal of practice & theory
177
NBER Working Paper
177
International Journal of Bank Marketing
171
Services marketing quarterly
167
Journal of air transport management
159
Cogent business & management
156
The TQM journal : the international review of organizational improvement
152
European Journal of Marketing
147
International journal of productivity and quality management : IJPQM
141
Journal of service research : JSR
140
International Journal of Contemporary Hospitality Management
139
Service business
134
SpringerLink / Bücher
125
International journal of quality & reliability management
124
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
121
Journal of service management
120
International journal of quality and service sciences
119
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
114
Industrial marketing management : the international journal for industrial and high-tech firms
113
International Journal of Quality & Reliability Management
113
Health care management review : HCM review
111
International journal of services and operations management
111
Total quality management & business excellence
111
Asia Pacific journal of marketing and logistics
106
Journal of Consumer Marketing
104
Psychology & marketing
104
Journal of the Academy of Marketing Science
103
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ECONIS (ZBW)
549
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549
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1
What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain
Chuah, Stephanie Hui-wen
;
Marimuthu, Malliga
; …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 124-136
Persistent link: https://www.econbiz.de/10011697928
Saved in:
2
The study of brand loyalty and switching cost on OTT bundled service choice : focusing on reference-dependent preferences in the saturated market
Kim, Kyungah
;
Kim, Junghun
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462320
Saved in:
3
Online loyalty and its interaction with switching barriers
Mutum, Dilip S.
;
Ghazali, Ezlika Mohd
;
Bang, Nguyen
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 942-949
Persistent link: https://www.econbiz.de/10010437724
Saved in:
4
"Switching is easy" : service firm communications to encourage customer switching
Pick, Doreén
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 502-509
Persistent link: https://www.econbiz.de/10010388546
Saved in:
5
The influence of goal attainment and switching costs on customers' staying intentions
Temerak, Mohamed Sobhy
;
El-Manstrly, Dahlia
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 51-61
Persistent link: https://www.econbiz.de/10012114986
Saved in:
6
Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris
;
Hoadley, Susan
;
Hamin, Hamin
;
Nugraha, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
Saved in:
7
Supermarket self-checkout service quality, customer satisfaction, and loyalty : empirical evidence from an emerging market
Orel, Fatma Demirci
;
Kara, Ali
- In:
Journal of retailing and consumer services
21
(
2014
)
2
,
pp. 118-129
Persistent link: https://www.econbiz.de/10010338599
Saved in:
8
Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil
;
Madanoglu, Melih
;
Ricci, Peter
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
Saved in:
9
An empirical study of the relationship between shopping environment, customer perceived value, satisfaction, and loyalty in the UAE malls context
El-Adly, Mohammed Ismail
;
Eid, Riyad
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 217-227
Persistent link: https://www.econbiz.de/10011528677
Saved in:
10
The antecedents of customer loyalty : a moderated mediation model of customer relationship management quality and brand image
Nyadzayo, Munyaradzi W.
;
Khajehzadeh, Saman
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 262-270
Persistent link: https://www.econbiz.de/10011473143
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