Narrow search
Showing 1 - 10 of 128
Cover Image
Quality of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness
Gao, Mengjia; Huang, Lin - In: Journal of retailing and consumer services 63 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012665902
Cover Image
Can fast-food consumers be loyal customers, if so how? : theory, method and findings
Sahagun, Miguel A.; Vasquez-Parraga, Arturo Z. - In: Journal of retailing and consumer services 21 (2014) 2, pp. 168-174
Persistent link: https://www.econbiz.de/10010338544
Cover Image
Supermarket self-checkout service quality, customer satisfaction, and loyalty : empirical evidence from an emerging market
Orel, Fatma Demirci; Kara, Ali - In: Journal of retailing and consumer services 21 (2014) 2, pp. 118-129
Persistent link: https://www.econbiz.de/10010338599
Cover Image
Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil; Madanoglu, Melih; Ricci, Peter - In: Journal of retailing and consumer services 31 (2016), pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
Cover Image
Price transparency reflects assurance and reliability
Mittal, Divya; Agrawal, Shiv Ratan - In: Journal of retailing and consumer services 31 (2016), pp. 43-51
Persistent link: https://www.econbiz.de/10011528504
Cover Image
An empirical study of the relationship between shopping environment, customer perceived value, satisfaction, and loyalty in the UAE malls context
El-Adly, Mohammed Ismail; Eid, Riyad - In: Journal of retailing and consumer services 31 (2016), pp. 217-227
Persistent link: https://www.econbiz.de/10011528677
Cover Image
Exploring the link between customer experience-loyalty-consumer spend
Srivasta, Mala; Kaul, Dimple - In: Journal of retailing and consumer services 31 (2016), pp. 277-286
Persistent link: https://www.econbiz.de/10011528711
Cover Image
The antecedents of customer loyalty : a moderated mediation model of customer relationship management quality and brand image
Nyadzayo, Munyaradzi W.; Khajehzadeh, Saman - In: Journal of retailing and consumer services 30 (2016), pp. 262-270
Persistent link: https://www.econbiz.de/10011473143
Cover Image
Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty : a case study of home appliances business
Lunardo, Renaud; Bressolles, Gregory; Durrieu, François - In: Journal of retailing and consumer services 30 (2016), pp. 67-83
Persistent link: https://www.econbiz.de/10011473147
Cover Image
Understanding customer engagement and loyalty : a case of mobile devices for shopping
Thakur, Rakhi - In: Journal of retailing and consumer services 32 (2016), pp. 151-163
Persistent link: https://www.econbiz.de/10011556638