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Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina; Helkkula, Anu; Aarikka-Stenroos, Leena - In: Journal of service management 26 (2015) 2, pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
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The context of experience
Akaka, Melissa Archpru; Vargo, Stephen L.; Schau, Hope … - In: Journal of service management 26 (2015) 2, pp. 206-223
Persistent link: https://www.econbiz.de/10011401324
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Co-creation and learning in health-care service development
Elg, Mattias; Engström, Jon; Witell, Lars; Poksinska, … - In: Journal of service management 23 (2012) 3, pp. 328-343
Persistent link: https://www.econbiz.de/10009619170
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Customer co-creation in service innovation : a matter of communication?
Gustafsson, Anders; Kristensson, Per; Witell, Lars - In: Journal of service management 23 (2012) 3, pp. 311-327
Persistent link: https://www.econbiz.de/10009619172
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Practices and experiences : challenges and opportunities for value research
Helkkula, Anu; Kelleher, Carol; Pihlström, Minna - In: Journal of service management 23 (2012) 4, pp. 554-570
Persistent link: https://www.econbiz.de/10009619534
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Social layers of customer-to-customer value co-creation
Rihova, Ivana; Buhalis, Dimitrios; Moital, Miguel; … - In: Journal of service management 24 (2013) 5, pp. 553-566
Persistent link: https://www.econbiz.de/10010196051
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Customer experience from a self-service system perspective
Åkesson, Maria; Edvardsson, Bo; Tronvoll, Bård - In: Journal of service management 25 (2014) 5, pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
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Adoption of technology-based services : the role of customers' willingness to co-create
Heidenreich, Sven; Handrich, Matthias - In: Journal of service management 26 (2015) 1, pp. 44-71
Persistent link: https://www.econbiz.de/10010504650
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Toward a public service management : past, present, and future directions
Hodgkinson, Ian R.; Hannibal, Claire; Keating, Byron W.; … - In: Journal of service management 28 (2017) 5, pp. 998-1023
Persistent link: https://www.econbiz.de/10011801854
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Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja; Schaarschmidt, Mario - In: Journal of service management 33 (2022) 1, pp. 9-32
Persistent link: https://www.econbiz.de/10012797603