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Dienstleistungssektor
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Journal of service research : JSR
The service industries journal
277
Industrial marketing management : the international journal for industrial and high-tech firms
136
SpringerLink / Bücher
134
Journal of business research : JBR
120
International journal of production economics
94
The journal of services marketing
88
Journal of service management
81
Service business
70
International journal of production research
58
Journal of retailing and consumer services
55
The journal of business & industrial marketing
55
NBER working paper series
50
European journal of operational research : EJOR
47
International journal of services technology and management
45
International journal of hospitality management
40
Structural change and economic dynamics : SC+ED
40
Discussion paper
39
Discussion paper / Centre for Economic Policy Research
39
NBER Working Paper
38
Regional studies
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
37
Working paper
37
International journal of services and operations management
35
Management science : journal of the Institute for Operations Research and the Management Sciences
35
Technological forecasting & social change : an international journal
34
Working paper / National Bureau of Economic Research, Inc.
34
Journal of service research
32
Policy research working paper : WPS
31
Springer eBook Collection
31
International journal of services and operations management : IJSOM
30
Services marketing quarterly
30
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
30
Europäische Hochschulschriften / 5
29
ifo Schnelldienst
29
Gabler Edition Wissenschaft
28
Research policy : policy, management and economic studies of science, technology and innovation
28
Revue d'économie régionale & urbaine : RERU
28
ZEW discussion papers
28
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ECONIS (ZBW)
54
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1
Revenue and profit implications of industrial service strategies
Eggert, Andreas
;
Hogreve, Jens
;
Ulaga, Wolfgang
; …
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 23-39
Persistent link: https://www.econbiz.de/10010356891
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2
Driver configurations for successful service infusion
Forkmann, Sebastian
;
Henneberg, Stephan
;
Witell, Lars
; …
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 275-291
Persistent link: https://www.econbiz.de/10011736763
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3
Match or mismatch : strategy-structure configurations in the service business of manufacturing companies
Gebauer, Heiko
;
Edvardsson, Bo
;
Gustafsson, Anders
; …
- In:
Journal of service research : JSR
13
(
2010
)
2
,
pp. 198-215
Persistent link: https://www.econbiz.de/10003982855
Saved in:
4
The effect of unrelated supporting service quality on consumer delight, satisfaction, and repurchase intentions
Wang, Xuehua
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 149-163
Persistent link: https://www.econbiz.de/10009266747
Saved in:
5
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
6
Consequences of forcing consumers to use technology-based self-service
Reinders, Machiel J.
;
Dabholkar, Pratibha A.
;
Frambach, …
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 107-123
Persistent link: https://www.econbiz.de/10003776093
Saved in:
7
Return on community for consumers and service establishments
Rosenbaum, Mark S.
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 179-196
Persistent link: https://www.econbiz.de/10003776181
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8
Service design for experience-centric services
Zomerdijk, Leonieke G.
;
Voss, Christopher A.
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 67-82
Persistent link: https://www.econbiz.de/10003959017
Saved in:
9
Toward a provider-based view on the design and delivery of quality e-service encounters
Cho, Yun Kyung
;
Menor, Larry J.
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 83-95
Persistent link: https://www.econbiz.de/10003959018
Saved in:
10
Customer and frontline employee influence on new service development performance
Melton, Horace L.
;
Hartline, Michael D.
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 411-425
Persistent link: https://www.econbiz.de/10008736074
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