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Dienstleistungssektor
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Antons, David
2
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2
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Journal of service research : JSR
International journal of production research
412
Business process management journal
332
SpringerLink / Bücher
299
The service industries journal
282
International journal of production economics
181
International journal of business process integration and management : IJBPIM
158
Journal of business research : JBR
120
International journal of productivity and quality management : IJPQM
107
European journal of operational research : EJOR
103
Information systems and e-business management : ISeB
100
Industrial marketing management : the international journal for industrial and high-tech firms
95
International journal of business information systems : IJBIS
92
HMD : Praxis der Wirtschaftsinformatik
88
The journal of services marketing
88
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
81
Manufacturing & service operations management : M & SOM
80
Springer eBook Collection
79
Journal of operations management
76
International journal of services and operations management
74
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
71
International journal of quality & reliability management
68
Service business
67
International journal of services technology and management
66
Lecture notes in business information processing : LNBIP
63
The TQM journal : the international review of organizational improvement
63
Europäische Hochschulschriften / 5
59
Gabler Edition Wissenschaft
59
Journal of service management
59
Journal of industrial engineering and management : JIEM
56
IEEE transactions on engineering management : EM
55
International journal of process management and benchmarking : IJPMB
55
Journal of retailing and consumer services
55
NBER working paper series
54
Production and operations management : an international journal of the Production and Operations Management Society
54
Total quality management & business excellence
53
International journal of six sigma and competitive advantage : IJSSCA
51
Springer eBook Collection / Business and Economics
49
Computers & operations research : and their applications to problems of world concern ; an international journal
46
Technological forecasting & social change : an international journal
46
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1
Visualizing service operations
Sampson, Scott
- In:
Journal of service research : JSR
15
(
2012
)
2
,
pp. 182-198
Persistent link: https://www.econbiz.de/10009548672
Saved in:
2
IT-related service : a multidisciplinary perspective
Huang, Ming-hui
;
Rust, Roland T.
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 251-258
Persistent link: https://www.econbiz.de/10009782150
Saved in:
3
Multilevel service design : from customer value constellation to service experience blueprinting
Patrício, Lia
;
Fisk, Raymond P.
;
Cunha, João Falcão e
; …
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 180-200
Persistent link: https://www.econbiz.de/10009266742
Saved in:
4
How relationship age moderates loyalty formation : the increasing effect of relational equity on customer loyalty
Raimondo, Maria Antonietta
;
Miceli, Gaetano Nino
; …
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 142-160
Persistent link: https://www.econbiz.de/10003776176
Saved in:
5
Getting smart : learning from technology-empowered frontline interactions
Marinova, Detelina
;
Ruyter, Ko de
;
Huang, Ming-Hui
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 29-42
Persistent link: https://www.econbiz.de/10011647479
Saved in:
6
A five-component customer commitment model : implications for repurchase intentions in goods and services industries
Keiningham, Timothy
;
Frennea, Carly M.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 433-450
Persistent link: https://www.econbiz.de/10011392272
Saved in:
7
Service firm performance transparency : how, when, and why does it pay off?
Liu, Yeyi
;
Eisingerich, Andreas B
;
Auh, Seigyoung
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 451-467
Persistent link: https://www.econbiz.de/10011392277
Saved in:
8
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
9
Seamless service? On the role and impact of service orchestrators in human-centered service systems
Breidbach, Christoph F.
;
Antons, David
;
Salge, Torsten …
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 458-476
Persistent link: https://www.econbiz.de/10011606993
Saved in:
10
The effect of job-related demands and resources on service employees' willingness to report complaints : Germany versus China
Walsh, Gianfranco
;
Yang, Zhiyong
;
Dose, David
;
Hille, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 193-209
Persistent link: https://www.econbiz.de/10011283709
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