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Service quality in bank during an economic crisis
Monferrer-Tirado, Diego; Guillén, Marta Estrada; Roig, … - In: The international journal of bank marketing : IJBM 34 (2016) 2, pp. 235-259
Persistent link: https://www.econbiz.de/10011486818
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Mediators of the relationship between service quality and customer loyalty : evidence from the banking sector in Zimbabwe
Makanyeza, Charles; Chikazhe, Lovemore - In: The international journal of bank marketing : IJBM 35 (2017) 3, pp. 540-556
Persistent link: https://www.econbiz.de/10011731623
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Modeling and analysis of bank customer satisfaction using neural networks approach
Zeinalizadeh, Nooshin; Shojaie, Amir Abbas; … - In: The international journal of bank marketing : IJBM 33 (2015) 6, pp. 717-732
Persistent link: https://www.econbiz.de/10011456303
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How personal advisors make a difference in serving "almost rich" bank customers
Wahlberg, Olof; Öhman, Peter; Strandberg, Christer - In: The international journal of bank marketing : IJBM 34 (2016) 6, pp. 904-923
Persistent link: https://www.econbiz.de/10011618697
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Banking service quality in the Middle Eastern countries
Al-jazzazi, Akram Mahmoud; Sultan, Parves - In: The international journal of bank marketing : IJBM 32 (2014) 7, pp. 688-700
Persistent link: https://www.econbiz.de/10010423913
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How the personality of retail bank customers interferes with the relationship between service quality and loyalty
Al-Hawari, Mohd Ahmad - In: The international journal of bank marketing : IJBM 33 (2015) 1, pp. 41-57
Persistent link: https://www.econbiz.de/10010530075
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Determinants of co-creation in banking services
Mainardes, Emerson Wagner; Teixeira, Aridelmo; Romano, … - In: The international journal of bank marketing : IJBM 35 (2017) 2, pp. 187-204
Persistent link: https://www.econbiz.de/10011707759
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Demographic differences in Jordanian bank service quality perceptions
Al-jazzazi, Akram; Sultan, Parves - In: The international journal of bank marketing : IJBM 35 (2017) 2, pp. 275-297
Persistent link: https://www.econbiz.de/10011707781
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Quality and image of banking services : a comparative study of conventional and Islamic banks
Saleh, Md Abu; Quazi, Ali; Keating, Byron; Gaur, … - In: The international journal of bank marketing : IJBM 35 (2017) 6, pp. 878-902
Persistent link: https://www.econbiz.de/10011788220
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Mobile banking service quality and customer relationships
Arcand, Manon; Tep, Sandrine Prom; Brun, Isabelle; … - In: The international journal of bank marketing : IJBM 35 (2017) 7, pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538