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Scale measurements for airline service quality to secure passenger confidence in air travel
Deepa, M. V.; Jayaraman, K. - In: Quality management journal : QMJ 24 (2017) 3, pp. 31-50
Persistent link: https://www.econbiz.de/10011721855
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Operational determinants of airline service quality : worldwide cross-regional analysis
Alkhatib, Saleh F. S.; Migdadi, Yazan K. A. - In: Quality management journal : QMJ 25 (2018) 4, pp. 186-200
Persistent link: https://www.econbiz.de/10011976342
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Operational determinants of airline service quality : worldwide cross-regional analysis
Alkhatib, Saleh F.S.; Migdadi, Yazan K. A. - In: Quality management journal : QMJ 25 (2018) 4, pp. 186-200
Persistent link: https://www.econbiz.de/10012309506
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Operations strategies alignment patterns and service quality : airline global analysis
Alkhatib, Saleh; Migdadi, Yazan Khalid Abed-Allah - In: Quality management journal : QMJ 26 (2019) 3, pp. 144-156
Persistent link: https://www.econbiz.de/10012309552
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Strategic quadrants and service quality : tourist satisfaction in Portugal
Panchapakesan Padma - In: Quality management journal : QMJ 23 (2016) 2, pp. 57-70
Persistent link: https://www.econbiz.de/10011486815
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Managing service-specific and open-posting block sizes when allocating operating room time
Taaffe, Kevin; Fredendall, Lawrence; Weiss, Rebecca - In: Quality management journal : QMJ 25 (2018) 1, pp. 18-31
Persistent link: https://www.econbiz.de/10011976306
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Insights into the antecedents of fast-food purchase intention and the relative positioning of quality
Harun, Ahasan; Prybutok, Gayle; Prybutok, Victor R. - In: Quality management journal : QMJ 25 (2018) 2, pp. 83-100
Persistent link: https://www.econbiz.de/10011976328
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Factors influencing customer choice in selection of banks in Kuwait
AlNajem, Mohamad N. - In: Quality management journal : QMJ 25 (2018) 3, pp. 142-153
Persistent link: https://www.econbiz.de/10011976337
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Contribution of product and provider quality to cell phone industry quality
Scott, Rebecca A.; Peng, Xianghui; Prybutok, Victor R. - In: Quality management journal : QMJ 22 (2015) 2, pp. 33-47
Persistent link: https://www.econbiz.de/10010515935
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Antecedents of hypermarket service quality in the United Arab Emirates
ElMelegy, Ahmed R.; Ponnaiyan, Subramaniam; AlNajem, … - In: Quality management journal : QMJ 24 (2017) 4, pp. 35-48
Persistent link: https://www.econbiz.de/10011764235