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~subject:"Customer loyalty"
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Customer loyalty
customer satisfaction
Beziehungsmarketing
7
Customer satisfaction
7
Kundenzufriedenheit
7
Relationship marketing
7
Dienstleistungsqualität
6
Service quality
6
Consumer behaviour
4
Konsumentenverhalten
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E-commerce
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Electronic Commerce
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Lieferantenmanagement
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Satisfaction
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Supplier relationship management
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Affective commitment
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B2C e-commerce
1
Brand management
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Call centre
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Callcenter
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Concept mapping
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Confidence
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Customer closeness
1
Customer contact centre quality
1
Customer retention
1
Customer service
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Customer switching
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Customer-perceived value
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Dissatisfaction
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E-Service quality
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Economic Development
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Electronic service
1
Environmental Protection
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Facial hair
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Gastronomie
1
Gesundheitswesen
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1
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Aa, Zanna van der
1
Balaji, M. S.
1
Bloemer, Johanna M.
1
Gil-Pechuán, Ignacio
1
Henseler, Jörg
1
Hong, Kwan Soo
1
Jiang, Ling
1
Jun, Minjoon
1
Kim, Dae-Young
1
Kim, Sung-Bum
1
Lee, Donhee
1
Lee, Seunghwan
1
Lorgnier, Nicolas G. A.
1
Ma, Zecong
1
Miranda-Gumucio, Luis
1
O'Rourke, Shawn M.
1
Palacios-Marqués, Daniel
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Shen, Pengyi
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1
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Service business
Journal of Services Marketing
75
International Journal of Bank Marketing
54
Journal of Consumer Marketing
53
Journal of retailing and consumer services
42
European Journal of Marketing
40
International Journal of Retail & Distribution Management
34
Journal of Product & Brand Management
25
International Journal of Contemporary Hospitality Management
24
Marketing Intelligence & Planning
24
Strategic Direction
22
Journal of business research : JBR
18
Journal of Service Management
13
Strategy & Leadership
13
International journal of contemporary hospitality management
12
The TQM journal : the international review of organizational improvement
11
The international journal of bank marketing : IJBM
11
Asia Pacific Journal of Marketing and Logistics
10
Journal of Business & Industrial Marketing
10
Munich Business School - Publications
10
International Journal of Quality & Reliability Management
9
International journal of hospitality management
9
Management Decision
9
Munich Business School Working Paper
9
The TQM Journal
9
Asia Pacific journal of marketing and logistics
8
Journal of the Academy of Marketing Science
8
The TQM Magazine
8
International journal of quality & reliability management
7
Management Research Review
7
The journal of services marketing
7
Australasian marketing journal
6
Cogent Business & Management
6
Cogent business & management
6
Industrial Management & Data Systems
6
International journal of quality and service sciences
6
Journal of Fashion Marketing and Management: An International Journal
6
Journal of Islamic marketing
6
Journal of financial services marketing
6
Journal of service management
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ECONIS (ZBW)
8
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1
An exploratory study of the determinants of switching and loyalty in prepaid cell phone users : an application of concept mapping
Miranda-Gumucio, Luis
;
Gil-Pechuán, Ignacio
; …
- In:
Service business
7
(
2013
)
4
,
pp. 603-622
Persistent link: https://www.econbiz.de/10010201134
Saved in:
2
Brands' perceived sustainable development goals : index development and applications with professional sport teams and fast-food brands
Lorgnier, Nicolas G. A.
;
Su, Che-Jen
;
O'Rourke, Shawn M.
- In:
Service business
16
(
2022
)
1
,
pp. 125-157
Persistent link: https://www.econbiz.de/10013172569
Saved in:
3
The quality of physical-electronic hybrid services and its impact on customer loyalty
Shen, Pengyi
;
Ma, Zecong
- In:
Service business
16
(
2022
)
4
,
pp. 1065-1080
Persistent link: https://www.econbiz.de/10013459532
Saved in:
4
Customer-perceived value and loyalty : how do key service quality dimensions matter in the context of B2C e-commerce?
Jiang, Ling
;
Jun, Minjoon
;
Yang, Zhilin
- In:
Service business
10
(
2016
)
2
,
pp. 301-317
Persistent link: https://www.econbiz.de/10011722302
Saved in:
5
Using customer contact centres as relationship marketing instruments
Aa, Zanna van der
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
Service business
9
(
2015
)
2
,
pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
Saved in:
6
Investing in customer loyalty : the moderating role of relational characteristics
Balaji, M. S.
- In:
Service business
9
(
2015
)
1
,
pp. 17-40
Persistent link: https://www.econbiz.de/10011296103
Saved in:
7
The effect of service providers' facial hair on restaurant customers' perceptions
Kim, Sung-Bum
;
Lee, Seunghwan
;
Kim, Dae-Young
- In:
Service business
12
(
2018
)
2
,
pp. 277-303
Persistent link: https://www.econbiz.de/10011915053
Saved in:
8
Impact of operational innovations on customer loyalty in the healthcare sector
Hong, Kwan Soo
;
Lee, Donhee
- In:
Service business
12
(
2018
)
3
,
pp. 575-600
Persistent link: https://www.econbiz.de/10011915159
Saved in:
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