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~isPartOf:"Service business"
~subject:"Kundenservice"
~subject:"Satisfaction"
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Kundenservice
Satisfaction
Beziehungsmarketing
80
Relationship marketing
80
Dienstleistungsqualität
43
Service quality
43
Customer satisfaction
42
Kundenzufriedenheit
42
Consumer behaviour
40
Konsumentenverhalten
40
Customer integration
13
Kundenintegration
13
Lieferantenmanagement
12
Supplier relationship management
12
Beschwerdemanagement
10
Complaint management
10
Emotion
9
Betriebliche Wertschöpfung
8
Confidence
8
Customer participation
8
Customer service
8
Dienstleistungssektor
8
Service industry
8
Social Web
8
Social web
8
Value creation
8
Vertrauen
8
Customer loyalty
7
Customer value
7
Kundenwert
7
Einzelhandel
6
Retail trade
6
Trust
6
Arbeitsverhalten
5
Brand image
5
Brand management
5
E-commerce
5
Electronic Commerce
5
Gesundheitswesen
5
Health care system
5
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17
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1
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Article
18
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Article in journal
18
Aufsatz in Zeitschrift
18
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English
18
Author
All
Aa, Zanna van der
1
Balaji, M. S.
1
Bali, Zsofia
1
Becker, Marc
1
Bloemer, Johanna M.
1
Cambra-Fierro, Jesus
1
Cambra-Fierro, Jesús J.
1
Chen, Yuan
1
Cheng, Min-Jhih
1
Chiu, Pei-Chun
1
Costers, Annelies
1
Ellinger, Alexander E.
1
Elmadağ Baş, Ayşe Banu
1
Fernández-Sabiote, Estela
1
Fuentes-Blasco, María
1
Gilboa, Shaked
1
Henseler, Jörg
1
Huerta-Álvarez, Rocío
1
Hung, Shiu-Wan
1
Jun, Jongkun
1
Karatepe, Osman M.
1
Kenesei, Zsófia
1
Kim, Taegoo
1
Lee, Donhee
1
Lee, Gyehee
1
Lee, Heejung
1
Lee, Sang M.
1
Lee, Thaemin
1
Li, Xiaodong
1
Luo, Ching-Ching
1
Mahr, Dominik
1
Martín-Santana, Josefa D.
1
Medina, Cayetano
1
Melero-Polo, Iguácel
1
Melián-Alzola, Lucía
1
Odekerken-Schröder, Gaby
1
Olavarría, Ana
1
Park, Cheol
1
Rey, Manuel
1
Román, Sergio
1
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Service business
Journal of retailing and consumer services
65
Journal of business research : JBR
60
International journal of hospitality management
55
The journal of services marketing
49
Journal of service research
18
The service industries journal
17
Journal of service research : JSR
16
SpringerLink / Bücher
16
International journal of contemporary hospitality management
14
Journal of the Academy of Marketing Science
14
The journal of business & industrial marketing
13
Journal of service theory and practice
12
Journal of service theory and practice : JSTP
11
Tourism management : research, policies, practice
11
Journal of service management
10
Managing service quality : MSQ ; an international journal
10
Psychology & marketing
10
Services marketing quarterly
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
Journal of retailing
9
Marketing intelligence & planning
9
Tourism analysis : an interdisciplinary tourism & hospitality journal
9
European journal of marketing
8
International journal of bank marketing
8
International journal of business and economics
8
Journal of hospitality marketing & management
8
Journal of marketing
8
The TQM journal : the international review of organizational improvement
8
Asia Pacific journal of marketing and logistics
7
International journal of quality and service sciences
7
International journal of services and operations management
7
Journal of travel and tourism marketing
7
Marketing : ZFP ; journal of research and management
7
European journal of marketing : EJM
6
Gabler Edition Wissenschaft
6
International journal of consumer studies
6
International journal of retail & distribution management
6
International review on public and non-profit marketing
6
Journal of Asian finance, economics and business : JAFEB
6
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ECONIS (ZBW)
18
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1
The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Service business
8
(
2014
)
2
,
pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
Saved in:
2
Customer-based brand equity and customer engagement in experiential services : insights from an emerging economy
Cambra-Fierro, Jesús J.
;
Fuentes-Blasco, María
; …
- In:
Service business
15
(
2021
)
3
,
pp. 467-491
Persistent link: https://www.econbiz.de/10012620100
Saved in:
3
Technology- or human-related service innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Tai, Yang-Fei
;
Wang, Yi-Chieh
;
Luo, Ching-Ching
- In:
Service business
15
(
2021
)
4
,
pp. 667-694
Persistent link: https://www.econbiz.de/10012794106
Saved in:
4
Overcompensation as a service recovery strategy : the financial aspect of customers' extra effort
Kenesei, Zsófia
;
Bali, Zsofia
- In:
Service business
14
(
2020
)
2
,
pp. 187-216
Persistent link: https://www.econbiz.de/10012304224
Saved in:
5
Customer compliance with employee fuzzy requests in service encounters : a self-determination theory perspective
Teng, Teng
;
Zhang, Shengliang
;
Li, Xiaodong
;
Chen, Yuan
- In:
Service business
14
(
2020
)
2
,
pp. 217-240
Persistent link: https://www.econbiz.de/10012304231
Saved in:
6
Test of an integrative model of travel-related social media users' switching intentions
Kim, Taegoo
;
Karatepe, Osman M.
;
Lee, Gyehee
- In:
Service business
13
(
2019
)
2
,
pp. 339-361
Persistent link: https://www.econbiz.de/10012124325
Saved in:
7
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
8
"Untact" : a new customer service strategy in the digital age
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
14
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012172751
Saved in:
9
Service quality in blood donation : satisfaction, trust and loyalty
Melián-Alzola, Lucía
;
Martín-Santana, Josefa D.
- In:
Service business
14
(
2020
)
1
,
pp. 101-129
Persistent link: https://www.econbiz.de/10012172764
Saved in:
10
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
1
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