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Does customer satisfaction mat...
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Kundenzufriedenheit
89
Customer satisfaction
85
Dienstleistungsqualität
61
Service quality
60
Beziehungsmarketing
44
Relationship marketing
42
Consumer behaviour
41
Konsumentenverhalten
41
Beschwerdemanagement
18
Complaint management
18
Satisfaction
17
Dienstleistungssektor
11
Customer service
10
Kundenservice
10
Service industry
10
Emotion
9
E-commerce
8
Einzelhandel
8
Electronic Commerce
8
Retail trade
8
Justice
7
Lieferantenmanagement
7
Social Web
7
Social web
7
Supplier relationship management
7
Confidence
6
Customer integration
6
Customer loyalty
6
Gerechtigkeit
6
Kundenintegration
6
Online retailing
6
Online-Handel
6
Robot
6
Roboter
6
Service recovery
6
Vertrauen
6
Viral marketing
6
Virales Marketing
6
Loyalty
5
Trust
5
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Undetermined
85
Free
4
Type of publication
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Article
89
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Article in journal
85
Aufsatz in Zeitschrift
85
Language
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English
89
Author
All
Le Nguyen Hau
3
Pham Ngoc Thuy
3
Chang, Hsin Hsin
2
Cheng, Lai-yu
2
Chiang, Ai-Hsuan
2
Davoud Nikbin
2
Ishak Ismail
2
Jeng, Don Jyh-Fu
2
Kim, Min-su
2
Lee, Donhee
2
Liu, Shunzhong
2
Malliga Marimuthu
2
Martínez, Patricia
2
Melero-Polo, Iguácel
2
Pérez, Andrea
2
To, W. M.
2
Wang, Chih-wei
2
Yagil, Dana
2
Aa, Zanna van der
1
Ahn, Jinwoo
1
Alan, Alev Kocak
1
Alonso-Almeida, María Mar del
1
Anaya-Sánchez, Rafael
1
Back, Ki-Joon
1
Bagur-Femenías, Llorenç
1
Balaji, M. S.
1
Bali, Zsofia
1
Becker, Marc
1
Bideh, Alireza Ziaei
1
Bigné Alcañiz, J. Enrique
1
Biswas, A.
1
Bloemer, Johanna M.
1
Cambra-Fierro, Jesus
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
Chen, Ja-Shen
1
Chen, WeiWei
1
Chen, Yuan
1
Cheng, Calvin Wah-On
1
Cheng, Min-Jhih
1
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Published in...
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Service business
Journal of retailing and consumer services
421
International journal of hospitality management
359
Journal of business research : JBR
328
The journal of services marketing
191
IMF Working Papers
182
The service industries journal
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
172
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
165
NBER working paper series
163
Journal of hospitality marketing & management
153
Working paper / National Bureau of Economic Research, Inc.
142
International journal of contemporary hospitality management
141
Journal of banking & finance
138
The review of financial studies
123
Finance research letters
121
Journal of financial economics
120
NBER Working Paper
119
Cogent business & management
117
International review of financial analysis
110
Services marketing quarterly
99
SpringerLink / Bücher
99
IMF Staff Country Reports
96
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
96
The journal of corporate finance : contracting, governance and organization
94
Pacific-Basin finance journal
90
Journal of service research : JSR
88
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Tourism management perspectives : TMP
84
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
The journal of finance : the journal of the American Finance Association
80
Psychology & marketing
79
International journal of productivity and quality management : IJPQM
73
International review of economics & finance : IREF
72
Journal of the Academy of Marketing Science
72
Discussion paper / Centre for Economic Policy Research
71
Industrial marketing management : the international journal for industrial and high-tech firms
71
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ECONIS (ZBW)
85
OLC EcoSci
4
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1
The role of proactive postsales services in supplier innovativeness and customer satisfaction
Nguyen Thi Mai Trang
;
Nguyen Dinh Tho
- In:
Service business
13
(
2019
)
2
,
pp. 249-268
Persistent link: https://www.econbiz.de/10012124315
Saved in:
2
Test of an integrative model of travel-related social media users' switching intentions
Kim, Taegoo
;
Karatepe, Osman M.
;
Lee, Gyehee
- In:
Service business
13
(
2019
)
2
,
pp. 339-361
Persistent link: https://www.econbiz.de/10012124325
Saved in:
3
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
4
Using customer contact centres as relationship marketing instruments
Aa, Zanna van der
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
Service business
9
(
2015
)
2
,
pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
Saved in:
5
The adoption of quality management practices and their impact on business performance in small service companies : the case of Spanish travel agencies
Alonso-Almeida, María Mar del
;
Bagur-Femenías, Llorenç
; …
- In:
Service business
9
(
2015
)
1
,
pp. 57-75
Persistent link: https://www.econbiz.de/10011296096
Saved in:
6
Investing in customer loyalty : the moderating role of relational characteristics
Balaji, M. S.
- In:
Service business
9
(
2015
)
1
,
pp. 17-40
Persistent link: https://www.econbiz.de/10011296103
Saved in:
7
Service quality in blood donation : satisfaction, trust and loyalty
Melián-Alzola, Lucía
;
Martín-Santana, Josefa D.
- In:
Service business
14
(
2020
)
1
,
pp. 101-129
Persistent link: https://www.econbiz.de/10012172764
Saved in:
8
Tourist expectations and perception of service providers : a Brazilian perspective
Lima, Mariana Marques de
;
Mainardes, Emerson Wagner
; …
- In:
Service business
14
(
2020
)
1
,
pp. 131-166
Persistent link: https://www.econbiz.de/10012172773
Saved in:
9
How online service recovery approaches bolster recovery performance? : a multi-level perspective
Li, Chia-Ying
;
Fang, Yu-Hui
- In:
Service business
10
(
2016
)
1
,
pp. 179-200
Persistent link: https://www.econbiz.de/10011722225
Saved in:
10
Predicting customers' intentions to check in on Facebook while patronizing hospitality firms
Wang, Hsiu-Yuan
- In:
Service business
10
(
2016
)
1
,
pp. 201-222
Persistent link: https://www.econbiz.de/10011722229
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