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Alleviating job stress to improve service employee work affect : the influence of rewarding
Elmadağ Baş, Ayşe Banu; Ellinger, Alexander E. - In: Service business 12 (2018) 1, pp. 121-141
Persistent link: https://www.econbiz.de/10011915029
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Working with AI : can stress bring happiness?
Loureiro, Sandra Maria Correia; Bilro, Ricardo Godinho; … - In: Service business 17 (2023) 1, pp. 233-255
Persistent link: https://www.econbiz.de/10014282892
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The multichannel customer’s service experience : building satisfaction and trust
Fernández-Sabiote, Estela; Román, Sergio - In: Service business 10 (2016) 2, pp. 423-445
Persistent link: https://www.econbiz.de/10011722327
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The effect of pre-flight attendants’ emotional intelligence, emotional labor, and emotional exhaustion on commitment to customer service
Jeon, Aeeun - In: Service business 10 (2016) 2, pp. 345-367
Persistent link: https://www.econbiz.de/10011722320
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When customers want to become frontline employees : an exploratory study of decision factors and motivation types
Wang, Chen-Ya; Guchait, Priyanko; Chiang, Cheng-Hsin; … - In: Service business 11 (2017) 4, pp. 871-900
Persistent link: https://www.econbiz.de/10011915017
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Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu; Remisch, David; Dorofeev, Nikita - In: Service business 17 (2023) 1, pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
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The path from role clarity to job satisfaction : natural acting and the moderating impact of perceived fairness of compensation in services
Chung, Miri; Jang, Young-Hye; Edelson, Steven A. - In: Service business 15 (2021) 1, pp. 77-102
Persistent link: https://www.econbiz.de/10012489179
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How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies; Van Vaerenbergh, Yves; Van den … - In: Service business 13 (2019) 3, pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
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Using customer contact centres as relationship marketing instruments
Aa, Zanna van der; Bloemer, Johanna M.; Henseler, Jörg - In: Service business 9 (2015) 2, pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
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"Untact" : a new customer service strategy in the digital age
Lee, Sang M.; Lee, Donhee - In: Service business 14 (2020) 1, pp. 1-22
Persistent link: https://www.econbiz.de/10012172751