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A study on the antecedents and consequences of satisfaction and dissatisfaction in web portal usage
Lee, Sang Gun; Yang, Chang-gyu; Lee, Sin-bok; Lee, Jae Beom - In: Service business 9 (2015) 3, pp. 567-586
Persistent link: https://www.econbiz.de/10011386441
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An exploratory study of the determinants of switching and loyalty in prepaid cell phone users : an application of concept mapping
Miranda-Gumucio, Luis; Gil-Pechuán, Ignacio; … - In: Service business 7 (2013) 4, pp. 603-622
Persistent link: https://www.econbiz.de/10010201134
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Brands' perceived sustainable development goals : index development and applications with professional sport teams and fast-food brands
Lorgnier, Nicolas G. A.; Su, Che-Jen; O'Rourke, Shawn M. - In: Service business 16 (2022) 1, pp. 125-157
Persistent link: https://www.econbiz.de/10013172569
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The quality of physical-electronic hybrid services and its impact on customer loyalty
Shen, Pengyi; Ma, Zecong - In: Service business 16 (2022) 4, pp. 1065-1080
Persistent link: https://www.econbiz.de/10013459532
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Customer-perceived value and loyalty : how do key service quality dimensions matter in the context of B2C e-commerce?
Jiang, Ling; Jun, Minjoon; Yang, Zhilin - In: Service business 10 (2016) 2, pp. 301-317
Persistent link: https://www.econbiz.de/10011722302
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Using customer contact centres as relationship marketing instruments
Aa, Zanna van der; Bloemer, Johanna M.; Henseler, Jörg - In: Service business 9 (2015) 2, pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
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Investing in customer loyalty : the moderating role of relational characteristics
Balaji, M. S. - In: Service business 9 (2015) 1, pp. 17-40
Persistent link: https://www.econbiz.de/10011296103
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The effect of service providers' facial hair on restaurant customers' perceptions
Kim, Sung-Bum; Lee, Seunghwan; Kim, Dae-Young - In: Service business 12 (2018) 2, pp. 277-303
Persistent link: https://www.econbiz.de/10011915053
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Impact of operational innovations on customer loyalty in the healthcare sector
Hong, Kwan Soo; Lee, Donhee - In: Service business 12 (2018) 3, pp. 575-600
Persistent link: https://www.econbiz.de/10011915159