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EVALUATING THE IMPACT OF BANKI...
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Dienstleistungsqualität
107
Service quality
107
Customer satisfaction
85
Kundenzufriedenheit
85
Beziehungsmarketing
57
Relationship marketing
57
Consumer behaviour
50
Konsumentenverhalten
50
Beschwerdemanagement
19
Complaint management
19
Dienstleistungssektor
18
Service industry
18
Satisfaction
17
Lieferantenmanagement
13
Supplier relationship management
13
Quality management
12
Qualitätsmanagement
12
Customer integration
11
Customer service
11
Kundenintegration
11
Kundenservice
11
E-commerce
9
Einzelhandel
9
Electronic Commerce
9
Emotion
9
Hospital
9
Krankenhaus
9
Retail trade
9
Social Web
9
Social web
9
Gesundheitswesen
8
Health care system
8
Viral marketing
8
Virales Marketing
8
Customer loyalty
7
Justice
7
Online retailing
7
Online-Handel
7
South Korea
7
Südkorea
7
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Article
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1
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Le Nguyen Hau
7
Pham Ngoc Thuy
6
Lee, Donhee
5
Jeng, Don Jyh-Fu
3
Bigné Alcañiz, J. Enrique
2
Chang, Hsin Hsin
2
Chiang, Ai-Hsuan
2
Gil Saura, Irene
2
Hong, Kwan Soo
2
Jeon, Hyeon Mo
2
Kim, Kwang-jae
2
Kim, Min-su
2
Lee, Sang M.
2
Melero-Polo, Iguácel
2
Ruiz Mafe, Carla
2
To, W. M.
2
Yagil, Dana
2
Aa, Zanna van der
1
Abualqumboz, Moheeb
1
Afudo-Peregrina, Angel F.
1
Ahn, Jinwoo
1
Alan, Alev Kocak
1
Alonso-Almeida, María Mar del
1
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1
Andreu, Luisa
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Bagur-Femenías, Llorenç
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Balaji, M. S.
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1
Cambra-Fierro, Jesus
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
Casaló, Luis V.
1
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Service business
Journal of retailing and consumer services
602
International journal of hospitality management
591
Journal of business research : JBR
517
The service industries journal
370
Journal of Services Marketing
312
The journal of services marketing
280
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
269
Tourism management : research, policies, practice
265
Journal of travel and tourism marketing
228
International journal of contemporary hospitality management
222
NBER working paper series
214
Working paper / National Bureau of Economic Research, Inc.
214
Journal of hospitality marketing & management
202
NBER Working Paper
190
Auditing : a journal of practice & theory
177
Services marketing quarterly
169
Cogent business & management
163
International Journal of Bank Marketing
161
Journal of air transport management
161
European Journal of Marketing
155
The TQM journal : the international review of organizational improvement
154
International journal of productivity and quality management : IJPQM
144
Journal of service research : JSR
141
Discussion paper series / IZA
140
International Journal of Contemporary Hospitality Management
140
SpringerLink / Bücher
136
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
134
International journal of quality & reliability management
125
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
124
International journal of quality and service sciences
122
Psychology & marketing
122
Journal of service management
121
International Journal of Quality & Reliability Management
120
Asia Pacific journal of marketing and logistics
119
Industrial marketing management : the international journal for industrial and high-tech firms
118
Tourism management perspectives : TMP
115
International journal of services and operations management
111
Total quality management & business excellence
111
Health care management review : HCM review
108
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ECONIS (ZBW)
133
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1
Exploring robot service quality priorities for different levels of intimacy with service
Chiang, Ai-Hsuan
;
Chou, Szu-Yu
- In:
Service business
17
(
2023
)
4
,
pp. 913-935
Persistent link: https://www.econbiz.de/10014504669
Saved in:
2
Service quality in blood donation : satisfaction, trust and
loyalty
Melián-Alzola, Lucía
;
Martín-Santana, Josefa D.
- In:
Service business
14
(
2020
)
1
,
pp. 101-129
Persistent link: https://www.econbiz.de/10012172764
Saved in:
3
Customer forgiveness of unsatisfactory service : manifestations and antecedents
Yagil, Dana
;
Luria, Gil
- In:
Service business
10
(
2016
)
3
,
pp. 557-579
Persistent link: https://www.econbiz.de/10011722357
Saved in:
4
Does the nature of the relationship really matter? : an analysis of the roles of
loyalty
and involvement in service recovery processes
Cambra-Fierro, Jesus
;
Melero-Polo, Iguácel
;
Sese, Javier
- In:
Service business
9
(
2015
)
2
,
pp. 297-320
Persistent link: https://www.econbiz.de/10011384271
Saved in:
5
Tourist expectations and
perception
of service providers : a Brazilian perspective
Lima, Mariana Marques de
;
Mainardes, Emerson Wagner
; …
- In:
Service business
14
(
2020
)
1
,
pp. 131-166
Persistent link: https://www.econbiz.de/10012172773
Saved in:
6
The effects of perceived value on
loyalty
: the moderating effect of market orientation adoption
Polo Peña, Ana Isabel
;
Frías Jamilena, Dolores María
; …
- In:
Service business
11
(
2017
)
1
,
pp. 93-116
Persistent link: https://www.econbiz.de/10011722452
Saved in:
7
Do antecedents of trust and satisfaction promote consumer
loyalty
in physical and virtual stores? : a multi-channel view
Hung, Shiu-Wan
;
Cheng, Min-Jhih
;
Chiu, Pei-Chun
- In:
Service business
13
(
2019
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10011965788
Saved in:
8
Explore how Chinese consumers evaluate retail service quality and satisfaction
To, W. M.
;
Tam, Joyce F. Y.
;
Cheung, Millissa F. Y.
- In:
Service business
7
(
2013
)
1
,
pp. 121-142
Persistent link: https://www.econbiz.de/10009728537
Saved in:
9
Conceptualising consumers’ word-of-mouth behaviour intention : evidence from a university education services in Malaysia
Chang, Hsin Hsin
;
Jeng, Don Jyh-Fu
;
Mohamad Rizal Abdul …
- In:
Service business
7
(
2013
)
1
,
pp. 17-35
Persistent link: https://www.econbiz.de/10009728580
Saved in:
10
The impact of online customer satisfaction on the Yahoo auction in Taiwan
Wu, Chih-wen
;
Huarng, Kun-huang
;
Fiegantara, Surya
;
Wu, …
- In:
Service business
6
(
2012
)
4
,
pp. 473-487
Persistent link: https://www.econbiz.de/10009663620
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