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Enabling customer co-creation behavior at a distance : the case of patients using self-monitoring handheld devices in healthcare
Le Nguyen Hau; Pham Ngoc Thuy - In: Service business 16 (2022) 1, pp. 99-123
Persistent link: https://www.econbiz.de/10013172567
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Explore how Chinese consumers evaluate retail service quality and satisfaction
To, W. M.; Tam, Joyce F. Y.; Cheung, Millissa F. Y. - In: Service business 7 (2013) 1, pp. 121-142
Persistent link: https://www.econbiz.de/10009728537
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Conceptualising consumers’ word-of-mouth behaviour intention : evidence from a university education services in Malaysia
Chang, Hsin Hsin; Jeng, Don Jyh-Fu; Mohamad Rizal Abdul … - In: Service business 7 (2013) 1, pp. 17-35
Persistent link: https://www.econbiz.de/10009728580
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The impact of online customer satisfaction on the Yahoo auction in Taiwan
Wu, Chih-wen; Huarng, Kun-huang; Fiegantara, Surya; Wu, … - In: Service business 6 (2012) 4, pp. 473-487
Persistent link: https://www.econbiz.de/10009663620
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The effects of emotional intelligence on service recovery and organizational loyalty : a case of flight attendants of South Korean airlines
Lee, Jung-hyun; Kim, Min-su; Jeon, Aeeun - In: Service business 7 (2013) 4, pp. 665-686
Persistent link: https://www.econbiz.de/10010201131
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How do personality interactions affect service quality? : the perspective of processing efficiency theory
Teng, Ching-i; Liu, Tzu-wei - In: Service business 8 (2014) 2, pp. 375-397
Persistent link: https://www.econbiz.de/10010351397
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The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris; Gilboa, Shaked - In: Service business 8 (2014) 2, pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
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Complaint, patience, and neglect : responses to a dissatisfying service experience
Ro, Heejung - In: Service business 8 (2014) 2, pp. 197-216
Persistent link: https://www.econbiz.de/10010351456
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Interpretive structural modeling for E-electricity utility service
Satapathy, Suchismita; Patel, S. K.; Biswas, A.; … - In: Service business 6 (2012) 3, pp. 349-367
Persistent link: https://www.econbiz.de/10009613980
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The effect of the servicescape on customers’ behavioral intentions in an international airport service environment
Jeon, Sunran; Kim, Min-su - In: Service business 6 (2012) 3, pp. 279-295
Persistent link: https://www.econbiz.de/10009614004