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Can error management culture increase work engagement in hotels? : the moderating role of gender
Guchait, Priyanko; Zhao, Xinyuan; Madera, Juan; Hua, Nan; … - In: Service business 12 (2018) 4, pp. 757-778
Persistent link: https://www.econbiz.de/10011919764
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Technology- or human-related service innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Tai, Yang-Fei; Wang, Yi-Chieh; Luo, Ching-Ching - In: Service business 15 (2021) 4, pp. 667-694
Persistent link: https://www.econbiz.de/10012794106
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Predicting hospitality financial distress with ensemble models : the case of US hotels, restaurants, and amusement and recreation
Kim, Soo Young - In: Service business 12 (2018) 3, pp. 483-503
Persistent link: https://www.econbiz.de/10011915126
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Doing good for good : how does corporate social responsibility drive customer citizenship behavior? : the mediation of engagement, trust, and identification
Wu, Shih-Hao; Huang, Stephen Chi-Tsun; Tsai, Ching-Yi Daphne - In: Service business 17 (2023) 4, pp. 937-962
Persistent link: https://www.econbiz.de/10014504674
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Employee emotional response toward healthcare organization’s service recovery efforts and its influences on service recovery performance
Kim, Sang-Man - In: Service business 6 (2012) 3, pp. 297-321
Persistent link: https://www.econbiz.de/10009613999
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Customer-to-customer interactions on customer citizenship behavior
Jung, Jin Ho; Yoo, Jay Jaewon - In: Service business 11 (2017) 1, pp. 117-139
Persistent link: https://www.econbiz.de/10011722674
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Alleviating job stress to improve service employee work affect : the influence of rewarding
Elmadağ Baş, Ayşe Banu; Ellinger, Alexander E. - In: Service business 12 (2018) 1, pp. 121-141
Persistent link: https://www.econbiz.de/10011915029
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When customers want to become frontline employees : an exploratory study of decision factors and motivation types
Wang, Chen-Ya; Guchait, Priyanko; Chiang, Cheng-Hsin; … - In: Service business 11 (2017) 4, pp. 871-900
Persistent link: https://www.econbiz.de/10011915017
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A framework for the selection of Six Sigma projects in services : case studies of banking and health care services in Taiwan
Hsieh, Ying-jiun; Huang, Lan-ying; Wang, Chi-tai - In: Service business 6 (2012) 2, pp. 243-264
Persistent link: https://www.econbiz.de/10009534895
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The determinants of successful R&D consortia : government strategy for the servitization of manufacturing
Lin, Feng-jyh; Lin, Yi Hsin - In: Service business 6 (2012) 4, pp. 489-502
Persistent link: https://www.econbiz.de/10009663619