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Customer-to-customer interactions on customer citizenship behavior
Jung, Jin Ho; Yoo, Jay Jaewon - In: Service business 11 (2017) 1, pp. 117-139
Persistent link: https://www.econbiz.de/10011722674
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Alleviating job stress to improve service employee work affect : the influence of rewarding
Elmadağ Baş, Ayşe Banu; Ellinger, Alexander E. - In: Service business 12 (2018) 1, pp. 121-141
Persistent link: https://www.econbiz.de/10011915029
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Moderating effects of the fit between service tangibilization and organizational performance
Khang, Jeongwook; Yu, Yung-mok; Lee, Hong-hee - In: Service business 8 (2014) 2, pp. 239-266
Persistent link: https://www.econbiz.de/10010351449
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Understanding innovative work behaviour of women in service firms
AlEssa, Hanan S.; Durugbo, Christopher M. - In: Service business 16 (2022) 4, pp. 825-862
Persistent link: https://www.econbiz.de/10013459497
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Organizational intellectual capital and its relation to frontline service employee innovative behavior : consumer value co-creation behavior as a moderator
Chou, Cindy Yunhsin; Huang, Chin Hsiu; Lin, Tzu-An - In: Service business 12 (2018) 4, pp. 663-684
Persistent link: https://www.econbiz.de/10011919758
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Service employees' deviant behaviors and leader-member exchange in contexts of dispositional envy and dispositional jealousy
Kim, Soo Kyung; Jung, Dong-il; Lee, Jung Seung - In: Service business 7 (2013) 4, pp. 583-602
Persistent link: https://www.econbiz.de/10010201135
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The effects of culture shock on foreign employees in the service industry
Lai, Hung-Sheng; Hu, Hsin-Hui; Chen, Zhang-Yu-Jing - In: Service business 14 (2020) 3, pp. 361-385
Persistent link: https://www.econbiz.de/10012304267
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The influence of variability and strategy of service supply chains on performance
Lo, Sonia M. - In: Service business 10 (2016) 2, pp. 393-421
Persistent link: https://www.econbiz.de/10011722324
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Employee emotional response toward healthcare organization’s service recovery efforts and its influences on service recovery performance
Kim, Sang-Man - In: Service business 6 (2012) 3, pp. 297-321
Persistent link: https://www.econbiz.de/10009613999
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Predicting delays in service operations
Schéele, Fabian von; Haftor, Darek M.; Pashkevich, Natallia - In: Service business 16 (2022) 2, pp. 211-226
Persistent link: https://www.econbiz.de/10013273610