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Customer satisfaction
99
Kundenzufriedenheit
99
Dienstleistungsqualität
78
Service quality
78
Consumer behaviour
59
Konsumentenverhalten
59
Beziehungsmarketing
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Relationship marketing
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satisfaction
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customer satisfaction
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service quality
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Leisen Pollack, Birgit
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Gamliel, Eyal
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Gilboa, Shaked
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Herstein, Ram
2
Lobo, Antonio
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Quach, Sara
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Services marketing quarterly
SpringerLink / Bücher
1,632
Journal of retailing and consumer services
457
Journal of business research : JBR
395
Springer eBook Collection / Business and Economics
375
International journal of hospitality management
374
Gabler Edition Wissenschaft
372
Springer eBook Collection
348
Europäische Hochschulschriften / 5
290
Research
256
Lehrbuch
224
The journal of services marketing
202
The service industries journal
198
Industrial marketing management : the international journal for industrial and high-tech firms
190
Tourism management : research, policies, practice
177
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
174
Journal of travel and tourism marketing
172
Journal of hospitality marketing & management
156
International journal of contemporary hospitality management
154
essentials
120
Cogent business & management
112
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
110
Gabler Research
102
Journal of service research : JSR
100
Neue betriebswirtschaftliche Forschung : Nbf
98
Journal of the Academy of Marketing Science
96
Hamburger Schriften zur Marketingforschung
95
Schriftenreihe Merkur : Schriften zum innovativen Marketing-Management
95
Service business
94
Asia Pacific journal of marketing and logistics
92
Arbeitspapier / Universität Erlangen-Nürnberg, Betriebswirtschaftliches Institut, Lehrstuhl für Marketing
91
Journal of air transport management
91
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
91
The TQM journal : the international review of organizational improvement
89
Gabler-Edition Wissenschaft
88
Psychology & marketing
86
Innovatives Markenmanagement
85
Journal of strategic marketing
84
Tourism management perspectives : TMP
84
Journal of service management
83
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ECONIS (ZBW)
104
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1
Customer loyalty in the ADSL services market in Spain : background and moderating effects
Miranda, F. Javier
;
Rubio, Sergio
;
Chamorro, Antonio
- In:
Services marketing quarterly
35
(
2014
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10010346098
Saved in:
2
The effects of membership and demographics on consumer satisfaction and loyalty in service organizations
Daughtrey, Clayton L.
;
Vowles, Nicole S.
;
Black, Gregory S.
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 292-308
Persistent link: https://www.econbiz.de/10010208604
Saved in:
3
Linking relational benefits and customer loyalty : the mediating role of customer intimacy
Shukla, Mahendra Kumar
;
Pattnaik, Pinaki Nandan
- In:
Services marketing quarterly
41
(
2020
)
4
,
pp. 322-343
Persistent link: https://www.econbiz.de/10012607277
Saved in:
4
Applying transactional NPS for customer journey insight : case experiences and lessons learned
Følstad, Asbjørn
;
Kvale, Knut
- In:
Services marketing quarterly
39
(
2018
)
3
,
pp. 208-224
Persistent link: https://www.econbiz.de/10011940194
Saved in:
5
The role of termination fee commitment in developing customer value in the telecommunication industry : an empirical study
Pedreño-Santos, Ana
;
García-Madariaga, Jesús
; …
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 316-330
Persistent link: https://www.econbiz.de/10012179191
Saved in:
6
An extensive framework of customer-to-customer value co-creation practices : a study in a running event context
Nguyen Bac Nguyen
;
Menezes, João
- In:
Services marketing quarterly
45
(
2024
)
2
,
pp. 182-224
Persistent link: https://www.econbiz.de/10014566259
Saved in:
7
Interactive value formation : exploring the literature on dark side of the service experience from the perspective of value co-destruction (VCD)
Codá, Renato Calhau
;
Farias, Josivania Silva
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 520-540
Persistent link: https://www.econbiz.de/10013416997
Saved in:
8
Emotional dissonance and customer service : an exploratory study
Julian, Craig C.
- In:
Services marketing quarterly
29
(
2007/08
)
3
,
pp. 1-23
Persistent link: https://www.econbiz.de/10003756449
Saved in:
9
Understanding satisfied and affectively committed clients' lack of referral intent
Hagenbuch, David J.
;
Wiese, Michael D.
;
Dose, Jennifer J.
; …
- In:
Services marketing quarterly
29
(
2007/08
)
3
,
pp. 24-74
Persistent link: https://www.econbiz.de/10003756461
Saved in:
10
Zone of tolerance as an effective management tool to assess service quality in Singapore's stockbroking industry
Lobo, Antonio
- In:
Services marketing quarterly
30
(
2009
)
1
,
pp. 39-53
Persistent link: https://www.econbiz.de/10003839173
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