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~isPartOf:"The TQM journal : the international review of organizational improvement"
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Customer satisfaction, service...
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Service quality
128
Dienstleistungsqualität
126
Customer satisfaction
86
Kundenzufriedenheit
85
Quality management
75
Qualitätsmanagement
75
Beziehungsmarketing
48
Relationship marketing
48
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34
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34
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Antony, Jiju
4
Cassia, Fabio
4
Dandis, Ala' Omar
4
Palumbo, Rocco
4
Pencarelli, Tonino
4
Shahin, Arash
4
Baccarani, Claudio
3
Ciasullo, Maria Vincenza
3
Fitzgerald, Gerard
3
Huang, Chih-Hsuan
3
Vigolo, Vania
3
Wu, Hsin-Hung
3
Al Haj Eid, Mohammad Badi’
2
Albsoul, Rania
2
Alshyyab, Muhammad Ahmed
2
Arif, Seema
2
Bonfanti, Angelo
2
Cobelli, Nicola
2
Cosimato, Silvia
2
Cronemyr, Peter
2
Datta, Rabindranath
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Dini, Mauro
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Gremyr, Ida
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Gupta, Sumana
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Ilyas, Maryam
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Ingelsson, Pernilla
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Kristensen, Kai
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Li, Li
2
Lilja, Johan
2
Magno, Francesca
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McDermott, Olivia
2
Moyes, David
2
Natarajan, Thamaraiselvan
2
Ni, Arnt Kyawt
2
Sahney, Sangeeta
2
Samsa, Çağlar
2
Sedevich-Fons, Leonardo
2
Sony, Michael
2
Ugolini, Marta Maria
2
Witell, Lars
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The TQM journal : the international review of organizational improvement
Tourism management : research, policies, practice
1,261
Journal of business research : JBR
986
Tourism economics : the business and finance of tourism and recreation
895
Journal of retailing and consumer services
853
International journal of hospitality management
796
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
741
Tourism management perspectives : TMP
596
Journal of travel and tourism marketing
563
Industrial marketing management : the international journal for industrial and high-tech firms
502
The service industries journal
492
Tourism analysis : an interdisciplinary tourism & hospitality journal
435
SpringerLink / Bücher
423
International journal of contemporary hospitality management
414
The journal of services marketing
369
Journal of hospitality marketing & management
308
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
288
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
287
Tourism planning & development
261
Annals of tourism research : ATR ; a social sciences journal
234
The journal of business & industrial marketing
230
Journal of the Academy of Marketing Science
229
Cogent business & management
222
Journal of air transport management
220
Journal of strategic marketing
213
Services marketing quarterly
201
NBER working paper series
200
Working paper / National Bureau of Economic Research, Inc.
196
Journal of service research : JSR
195
Asia Pacific journal of marketing and logistics
181
Auditing : a journal of practice & theory
180
NBER Working Paper
179
Service business
179
Journal of service management
178
International journal of electronic customer relationship management : IJECRM
177
Journal of marketing
173
Psychology & marketing
173
European research studies
155
Journal of retailing
155
European journal of marketing : EJM
152
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ECONIS (ZBW)
164
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1
Customer lifetime value : the effect of relational benefits, brand experiences, quality, satisfaction, trust and commitment in the fast-food restaurants
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2526-2546
Persistent link: https://www.econbiz.de/10014458533
Saved in:
2
Service quality, customer satisfaction and customer value : holistic determinants of loyalty and word-of-mouth in services
Marcos, Anabela Maria Bello de Figueiredo
;
Coelho, Arnaldo
- In:
The TQM journal : the international review of …
34
(
2022
)
5
,
pp. 957-978
Persistent link: https://www.econbiz.de/10013537675
Saved in:
3
Customer lifetime value : investigating the factors affecting attitudinal and behavioural brand loyalty
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 476-493
Persistent link: https://www.econbiz.de/10013338048
Saved in:
4
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
Saved in:
5
Designing for the satisfaction of high-level needs : introducing the ideation need mapping (INM)
Stenmark, Petter
;
Lilja, Johan
- In:
The TQM journal : the international review of …
26
(
2014
)
6
,
pp. 639-649
Persistent link: https://www.econbiz.de/10010426580
Saved in:
6
Service-based vs. goods-based positioning of the product concept : effects on customer perceived value
Cassia, Fabio
;
Ugolini, Marta Maria
;
Cobelli, Nicola
; …
- In:
The TQM journal : the international review of …
27
(
2015
)
2
,
pp. 247-255
Persistent link: https://www.econbiz.de/10011298016
Saved in:
7
Understanding customers hospital experience and value co-creation behavior
Samsa, Çağlar
;
Yüce, Alpaslan
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1860-1876
Persistent link: https://www.econbiz.de/10014320955
Saved in:
8
Inbound event
tourism
attendees : a group qualities-values approach at destination
Hamilton, John R.
;
Tee, Singwhat
;
Prideaux, Murray C.
- In:
The TQM journal : the international review of …
27
(
2015
)
2
,
pp. 197-212
Persistent link: https://www.econbiz.de/10011298031
Saved in:
9
Service quality and customer satisfaction in thermal
tourism
Silvestri, Cecilia
;
Aquilani, Barbara
;
Ruggieri, Alessandro
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 55-81
Persistent link: https://www.econbiz.de/10011648834
Saved in:
10
Testing the three Rs model of service quality
Moyes, David
;
Cano-Kourouklis, Michele
;
Scott, Joan
- In:
The TQM journal : the international review of …
28
(
2016
)
3
,
pp. 455-466
Persistent link: https://www.econbiz.de/10011508277
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