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A comparison of quality satisfaction between transactional and relational customers in e-commerce
Yen, Yung-shen - In: The TQM journal : the international review of … 26 (2014) 6, pp. 577-593
Persistent link: https://www.econbiz.de/10010426601
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Customers' needs and expectations on servicescape surveillance management
Bonfanti, Angelo - In: The TQM journal : the international review of … 28 (2016) 6, pp. 887-906
Persistent link: https://www.econbiz.de/10011616669
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Does pickup service quality explain buy online pickup in-store service user's citizenship behavior? : moderating role of product categories and gender
Natarajan, Thamaraiselvan; Ramanan, Deepak V.; Jayapal, … - In: The TQM journal : the international review of … 35 (2023) 8, pp. 2547-2571
Persistent link: https://www.econbiz.de/10014458534
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Consumer quality management for beverage food products : analyzing consumer' perceptions toward repurchase intention
Sharif, Shahbaz; Ur-Rehman, Shafique; Ahmad, Zeshan; … - In: The TQM journal : the international review of … 36 (2024) 2, pp. 431-459
Persistent link: https://www.econbiz.de/10014513343
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Interrelationships among quality enablers, service quality, patients' satisfaction and loyalty in hospitals
Sadeh, Ehsan - In: The TQM journal : the international review of … 29 (2017) 1, pp. 101-117
Persistent link: https://www.econbiz.de/10011648850
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Voice of the customer as a tool for service quality analysis in public transport
Jach, Paula; Antony, Jiju; Thomson, Scott Paul; Cudney, … - In: The TQM journal : the international review of … 34 (2022) 3, pp. 448-475
Persistent link: https://www.econbiz.de/10013338046
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Total Quality Management in higher education : a literature review on barriers, customers and accreditation
Jasti, Naga Vamsi Krishna; Venkateswaran, V.; Kota, Srinivas - In: The TQM journal : the international review of … 34 (2022) 5, pp. 1250-1272
Persistent link: https://www.econbiz.de/10013537688
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Mapping the customer centric weather index insurance service design using quality function deployment
Singh, Pankaj; Agrawal, Gaurav - In: The TQM journal : the international review of … 34 (2022) 6, pp. 1800-1822
Persistent link: https://www.econbiz.de/10014320947
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Attractive quality for requirement assessment during the front-end of innovation
Rejeb, Helmi Ben; Boly, Vincent; Morel-Guimaraes, Laure - In: The TQM journal : the international review of … 23 (2011) 2, pp. 216-234
Persistent link: https://www.econbiz.de/10008938673
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Mystery shoppers : an evaluation of their use in monitoring performance
Douglas, Jacqueline - In: The TQM journal : the international review of … 27 (2015) 6, pp. 705-715
Persistent link: https://www.econbiz.de/10011507263