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EVALUATING THE IMPACT OF BANKI...
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Customer satisfaction
66
Kundenzufriedenheit
66
Dienstleistungsqualität
58
Service quality
58
Beziehungsmarketing
45
Relationship marketing
45
Consumer behaviour
44
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Pérez, Andrea
3
Aksoy, Lerzan
2
Amin, Muslim
2
Babakus, Emin
2
Bang, Nguyen
2
Brun, Isabelle
2
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Yavas, Ugur
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1
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1
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The international journal of bank marketing : IJBM
Journal of retailing and consumer services
602
International journal of hospitality management
582
Journal of business research : JBR
517
The service industries journal
368
The journal of services marketing
280
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
269
Tourism management : research, policies, practice
261
Journal of travel and tourism marketing
229
International journal of contemporary hospitality management
222
NBER working paper series
214
Working paper / National Bureau of Economic Research, Inc.
214
Journal of hospitality marketing & management
202
NBER Working Paper
190
Auditing : a journal of practice & theory
176
Services marketing quarterly
167
Cogent business & management
163
Journal of air transport management
161
The TQM journal : the international review of organizational improvement
154
Journal of service research : JSR
141
Discussion paper series / IZA
137
SpringerLink / Bücher
137
International journal of productivity and quality management : IJPQM
134
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
133
Service business
133
International journal of quality & reliability management
122
International journal of quality and service sciences
122
Psychology & marketing
122
Journal of service management
121
Asia Pacific journal of marketing and logistics
119
Industrial marketing management : the international journal for industrial and high-tech firms
118
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
116
Tourism management perspectives : TMP
115
International journal of services and operations management
111
Total quality management & business excellence
108
Health care management review : HCM review
107
Journal of the Academy of Marketing Science
105
Quality management journal : QMJ
98
The accounting review : a publication of the American Accounting Association
97
Journal of retailing
93
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ECONIS (ZBW)
93
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1
Impact of service quality on customer satisfaction in private and public sector banks
Paul, Justin
;
Mittal, Arun
;
Srivastav, Garima
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
5
,
pp. 606-622
Persistent link: https://www.econbiz.de/10011606120
Saved in:
2
Customer satisfaction and
loyalty
in Malaysian Islamic banks : a PAKSERV investigation
Kashif, Muahmmad
;
Suzana Shukran <Sharifah, Wan>
; …
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
1
,
pp. 23-40
Persistent link: https://www.econbiz.de/10010530077
Saved in:
3
Service quality and customers' purchase intentions : an empirical study of the Indian banking sector
Choudhury, Koushiki
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
7
,
pp. 529-543
Persistent link: https://www.econbiz.de/10010200804
Saved in:
4
E-banking users’ behaviour : e-service quality, attitude, and customer satisfaction
Ayo, Charles K.
;
Oni, Aderonke Atinuke
;
Adewoye, Oyerinde J.
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 347-367
Persistent link: https://www.econbiz.de/10011593755
Saved in:
5
Personal traits and customer responses to CSR perceptions in the banking sector
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 128-146
Persistent link: https://www.econbiz.de/10011617865
Saved in:
6
Emotional brand attachment : a factor in customer-bank relationships
Levy, Shalom
;
Hino, Hayiel
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
2
,
pp. 136-150
Persistent link: https://www.econbiz.de/10011486706
Saved in:
7
How the personality of retail bank customers interferes with the relationship between service quality and
loyalty
Al-Hawari, Mohd Ahmad
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
1
,
pp. 41-57
Persistent link: https://www.econbiz.de/10010530075
Saved in:
8
Exploring the antecedents of
loyalty
in the context of multi-channel banking
Bapat, Dhananjay
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 174-186
Persistent link: https://www.econbiz.de/10011707751
Saved in:
9
Customer responses to CSR in the Pakistani banking industry
Khan, Zia
;
Ferguson, David
;
Pérez, Andrea
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
4
,
pp. 471-493
Persistent link: https://www.econbiz.de/10011384253
Saved in:
10
Mediators of the relationship between service quality and customer
loyalty
: evidence from the banking sector in Zimbabwe
Makanyeza, Charles
;
Chikazhe, Lovemore
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 540-556
Persistent link: https://www.econbiz.de/10011731623
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