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Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts

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Persistent link: https://www.econbiz.de/10012873358

Customer perceived value, satisfaction, and loyalty : the role of willingness to share information

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Customer satisfaction and loyalty in the Kuwaiti retail services market : why are satisfied buyers not always loyal buyers?

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Jokes in the store and its effects on customer satisfaction

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Retail service quality, corporate image and behavioural intentions : the mediating effects of customer satisfaction

Yu, Wantao; Ramanathan, Ramakrishnan - In: The international review of retail, distribution and … 22 (2012) 5, pp. 485-505

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Perceived value of retail service and loyalty to the commercial chain : the role of propensity to buy store brands

Rubio Benito, Natalia; Vilaseñor, Nieves; Yagüe … - In: The international review of retail, distribution and … 23 (2013) 5, pp. 493-510

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The influence of technology infusion on customers' information disclosure behaviour within the frontline service encounter

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Luxury brands in the digital age : perceived quality and gender difference

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There is no place like home : home satisfaction and customer satisfaction in online grocery retailing

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This study acknowledges that home is a central and valenced place for most people, and therefore it is assumed that (a) the content in people’s general category for home issues can be activated easily, particularly by various home-related stimuli, and that (b) the affective charge of such...

Persistent link: https://www.econbiz.de/10013411667

Role of e-service quality, brand commitment and e-WOM trust on e-WOM intentions of millennials

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