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Jokes in the store and its effects on customer satisfaction

Söderlund, Magnus; Oikarinen, Eeva-Liisa; Heikka, … - In: The international review of retail, distribution and … 27 (2017) 3, pp. 260-283

Persistent link: https://www.econbiz.de/10011741613

There is no place like home : home satisfaction and customer satisfaction in online grocery retailing

Singh, Reema; Söderlund, Magnus - In: The international review of retail, distribution and … 32 (2022) 4, pp. 370-387

This study acknowledges that home is a central and valenced place for most people, and therefore it is assumed that (a) the content in people’s general category for home issues can be activated easily, particularly by various home-related stimuli, and that (b) the affective charge of such...

Persistent link: https://www.econbiz.de/10013411667

Role of e-service quality, brand commitment and e-WOM trust on e-WOM intentions of millennials

Jain, Manu; Dixit, Saumya; Shukla, Amit - In: The international review of retail, distribution and … 33 (2023) 1, pp. 23-43

Persistent link: https://www.econbiz.de/10014226377

Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts

Veloso, Cláudia Miranda; Sousa, Bruno - In: The international review of retail, distribution and … 32 (2022) 1, pp. 43-58

Persistent link: https://www.econbiz.de/10012873358

Customer perceived value, satisfaction, and loyalty : the role of willingness to share information

Leppäniemi, Matti; Karjaluoto, Heikki; Saarijärvi, Hannu - In: The international review of retail, distribution and … 27 (2017) 2, pp. 164-188

Persistent link: https://www.econbiz.de/10011704061

Customer satisfaction and loyalty in the Kuwaiti retail services market : why are satisfied buyers not always loyal buyers?

Pleshko, Larry P.; Heiens, Richard A. - In: The international review of retail, distribution and … 25 (2015) 1, pp. 55-71

Persistent link: https://www.econbiz.de/10010502834

Retail service quality, corporate image and behavioural intentions : the mediating effects of customer satisfaction

Yu, Wantao; Ramanathan, Ramakrishnan - In: The international review of retail, distribution and … 22 (2012) 5, pp. 485-505

Persistent link: https://www.econbiz.de/10009690953

The influence of technology infusion on customers' information disclosure behaviour within the frontline service encounter

Röding, Tobias; Nimmermann, Frederic; Steinmann, Sascha; … - In: The international review of retail, distribution and … 29 (2019) 5, pp. 482-503

Persistent link: https://www.econbiz.de/10012209614

Socio-demographic, shopping self-concept, and shopping-context related moderators of customer experience

Mishra, Anubhav A.; Verma, Megha - In: The international review of retail, distribution and … 33 (2023) 2, pp. 155-177

Persistent link: https://www.econbiz.de/10014292092

Happy to see you : the positive effects of in-store service encounters on the satisfaction of older consumers

Berg, Hanna; Liljedal, Karina T.; Söderlund, Magnus; … - In: The international review of retail, distribution and … 33 (2023) 5, pp. 479-493

Persistent link: https://www.econbiz.de/10014558954

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