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~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
456
Konsumentenverhalten
455
Beziehungsmarketing
180
Relationship marketing
180
Dienstleistungsqualität
170
Service quality
170
Customer satisfaction
152
Emotion
55
Dienstleistungssektor
44
Service industry
44
Customer service
40
Kundenservice
40
Brand management
38
Markenführung
38
Einzelhandel
34
Online retailing
34
Online-Handel
34
Retail trade
34
Brand image
32
Markenimage
32
Viral marketing
30
Virales Marketing
30
Customer integration
26
Kundenintegration
26
Services
26
Social Web
26
Social web
26
Beschwerdemanagement
25
Complaint management
25
Dienstleistung
25
Customer experience
23
Satisfaction
22
Confidence
21
Vertrauen
21
E-commerce
20
Electronic Commerce
20
Internet marketing
20
Online-Marketing
20
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Klaus, Philipp
4
Mattila, Anna S.
3
Medler-Liraz, Hana
3
Seger-Guttmann, Tali
3
Sharma, Piyush
3
Alkire, Linda
2
Bang, Nguyen
2
Basso, Kenny
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Benoit, Sabine
2
Bock, Dora Elizabeth
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Gounaris, Spiros
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Harris, Lloyd C.
2
Kim, Jong Min
2
Le Nguyen Hau
2
Lee, Seonjeong
2
Matos, Celso Augusto de
2
Palmer, Adrian
2
Rayburn, Steven W.
2
Stathakopoulos, Vlasis
2
Voorhees, Clay M.
2
Addo, Prince Clement
1
Ahmad, Hassan
1
Aimin, Wang
1
Akamavi, Raphaël K.
1
Akgün, Ali E.
1
Aksoy, Lerzan
1
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1
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Ali, Fayaz
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1
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1
Anaza, Nwamaka A.
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1
Arici, Hasan Evrim
1
Asare, Andy Ohemeng
1
Baillod, Chloé
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The journal of services marketing
The service industries journal
Journal of retailing and consumer services
323
International journal of hospitality management
184
Journal of business research : JBR
155
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
86
International journal of contemporary hospitality management
77
Cogent business & management
74
Services marketing quarterly
59
Tourism management : research, policies, practice
57
Psychology & marketing
50
Asia Pacific journal of marketing and logistics
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Service business
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of strategic marketing
39
Journal of service management
38
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
International journal of electronic marketing and retailing : IJEMR
34
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
Journal of air transport management
31
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
The international review of retail, distribution and consumer research
30
The TQM journal : the international review of organizational improvement
28
International journal of retail and distribution management
27
Journal of the Academy of Marketing Science
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Total quality management & business excellence
24
International journal of services and operations management
23
International journal of services, economics and management
23
Journal of Islamic marketing
23
Journal of internet commerce
23
Journal of retailing
23
Tourism analysis : an interdisciplinary tourism & hospitality journal
23
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ECONIS (ZBW)
152
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1
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10
of
152
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date (oldest first)
1
Conceptualization and assessment of E-service quality for luxury brands
Kim, Jung-Hwan
;
Kim, Minjeong
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 436-470
Persistent link: https://www.econbiz.de/10012208579
Saved in:
2
The effects of shopping value on retail outcomes : a comparison between department stores and hypermarkets
Chang, Hsiu-hui
;
Fang, Wenchang
- In:
The service industries journal
32
(
2012
)
14
,
pp. 2249-2263
Persistent link: https://www.econbiz.de/10009620190
Saved in:
3
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
4
Relative measures in service research
Aksoy, Lerzan
;
Hogreve, Jens
;
Lariviere, Bart
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 448-452
Persistent link: https://www.econbiz.de/10011418336
Saved in:
5
How a customer participates matters : "I am producing" versus "I am designing"
Dong, Beibei
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 498-510
Persistent link: https://www.econbiz.de/10011418354
Saved in:
6
Understanding consumer loyalty to technology-based self-services with credence qualities
Schuster, Lisa
;
Proudfoot, Judy
;
Drennan, Judy
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 522-532
Persistent link: https://www.econbiz.de/10011418359
Saved in:
7
When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
Saved in:
8
How does customer orientation influence authentic emotional display?
Huang, Yu-Shan
;
Brown, Tom
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 316-326
Persistent link: https://www.econbiz.de/10011524406
Saved in:
9
Gratitude in service encounters : implications for building loyalty
Bock, Dora Elizabeth
;
Folse, Judith Anne Garretson
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 341-358
Persistent link: https://www.econbiz.de/10011524416
Saved in:
10
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
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