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~isPartOf:"The journal of services marketing"
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Service quality
210
Dienstleistungsqualität
209
Customer satisfaction
134
Kundenzufriedenheit
134
Consumer behaviour
114
Konsumentenverhalten
114
Beziehungsmarketing
109
Relationship marketing
109
Customer service
55
Kundenservice
55
Dienstleistungssektor
42
Service industry
42
Beschwerdemanagement
30
Complaint management
30
Services
30
Dienstleistung
28
Customer experience
22
Customer value
18
Einzelhandel
17
Kundenwert
17
Retail trade
17
Customer integration
16
Kundenintegration
16
Service encounter
16
Betriebliche Wertschöpfung
15
Emotion
15
Value creation
15
Satisfaction
14
Selbstbedienung
12
Self-service
12
USA
12
United States
12
Loyalty
11
Servicescape
11
Well-being
11
Arbeitszufriedenheit
10
Confidence
10
Job satisfaction
10
Lieferantenmanagement
10
Service recovery
10
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233
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English
233
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Sharma, Piyush
9
Klaus, Philipp
6
Collier, Joel E.
4
Luk, Sherriff T. K.
4
Mattila, Anna S.
4
McColl-Kennedy, Janet R.
4
O'Cass, Aron
4
Barnes, Donald C.
3
Carlson, Jamie
3
Holloway, Betsy Bugg
3
Palmer, Adrian
3
Zhan, Wu
3
Abney, Alexandra K.
2
Aksoy, Lerzan
2
Ashill, Nicholas J.
2
Babakus, Emin
2
Basso, Kenny
2
Beatty, Sharon E.
2
Benoit, Sabine
2
Brady, Michael K.
2
Bruce, Helen L.
2
Chan, Anthony
2
Chen, Ivy S. N.
2
Cheng, Zhao-Hong
2
Choi, Beom Joon
2
Cronin, J. J.
2
Dodds, Sarah
2
Edvardsson, Bo
2
Finsterwalder, Jörg
2
Ghazisaeedi, Mehdi
2
Gustafsson, Anders
2
Halvorson, Wade
2
Heerden, Gené van
2
Hollebeek, Linda D.
2
Horky, Alisha Blakeney
2
Huang, Min-Hsin
2
Jang, Soocheong
2
Johnson, Lester W.
2
Kim, Namwoon
2
Le Nguyen Hau
2
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The journal of services marketing
NBER working paper series
791
Working paper / National Bureau of Economic Research, Inc.
723
NBER Working Paper
681
Journal of business research : JBR
505
International journal of hospitality management
482
Journal of retailing and consumer services
448
Finance research letters
429
European journal of operational research : EJOR
387
Discussion paper / Centre for Economic Policy Research
356
CESifo working papers
353
Insurance / Mathematics & economics
352
Economics letters
350
The service industries journal
323
Discussion paper series / IZA
306
Management science : journal of the Institute for Operations Research and the Management Sciences
292
Working paper
292
Journal of banking & finance
276
Applied economics
263
SpringerLink / Bücher
237
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
231
Energy economics
219
MPRA Paper
219
Journal of economic theory
210
Risks : open access journal
210
International review of financial analysis
209
Journal of economic behavior & organization : JEBO
206
Tourism management : research, policies, practice
202
International review of economics & finance : IREF
200
Journal of risk and uncertainty : JRU
197
Applied economics letters
189
Economic modelling
186
International journal of contemporary hospitality management
185
CESifo Working Paper
184
Discussion papers / CEPR
182
IZA Discussion Papers
180
Auditing : a journal of practice & theory
178
Industrial marketing management : the international journal for industrial and high-tech firms
166
Discussion paper
165
Journal of air transport management
164
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ECONIS (ZBW)
233
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1
Retrospective : a cross-sectional test of the effect and conceptualization of service value revisited
Cronin, J. J.
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 261-265
Persistent link: https://www.econbiz.de/10011524364
Saved in:
2
Intrinsic value dimensions and the value-satisfaction-loyalty chain : a causal model for services
Gallarza, Martina G.
;
Arteaga-Moreno, Francisco
;
Del …
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 165-185
Persistent link: https://www.econbiz.de/10011487022
Saved in:
3
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
4
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
5
Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham
;
Hau Nguyen Le
;
Nguyen, Dung Tien
; …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
Saved in:
6
Testing a branch performance model in a New Zealand bank
Yavas, Ugur
;
Babakus, Emin
;
Ashill, Nicholas J.
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 369-377
Persistent link: https://www.econbiz.de/10008653368
Saved in:
7
Does language shape the mind? : linguistic fluency and
perception
of service quality
Kim, Jong Min
;
Park, Sungjun
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 53-64
Persistent link: https://www.econbiz.de/10013542893
Saved in:
8
Understanding consumers' live-streaming shopping from a benefit-
risk
perspective
Chen, Chunfeng
;
Zhang, Depeng
- In:
The journal of services marketing
37
(
2023
)
8
,
pp. 973-988
Persistent link: https://www.econbiz.de/10014333573
Saved in:
9
Customer-dominant logic : foundations and implications
Heinonen, Kristina
;
Strandvik, Tore
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 472-484
Persistent link: https://www.econbiz.de/10011418348
Saved in:
10
Value creation : an internal customers' perspective
Grace, Debra
;
Lo Iacono, Joseph
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 560-570
Persistent link: https://www.econbiz.de/10011418369
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